Front of House Manager/ Bar Manager

This job opportunity is with a well-established hospitality service provider specializing in managing large accounts within the restaurant and catering sector. The company is recognized for delivering high-quality front of house and operational services which include reception management, telephone handling, room reservations, catering, and cleaning. Known for its commitment to service excellence and customer satisfaction, it serves a diverse client base requiring meticulous attention to operational details and superb client interaction. As a leader in operational management, the company fosters a professional environment that encourages teamwork, effective communication, and dynamic work procedures to meet the highest standards of client and visitor greeting, catering, and overall safety within the workplace. This is a full-time position with competitive pay ranging from $17.00 to $18.25 per hour. The work schedule typically includes an 8-hour shift, Monday through Friday, with rotating weekends and weekend shifts as needed, reflecting the operational necessities of managing a large, dynamic client account. The job operates in-person, ensuring hands-on leadership and service coordination across multiple operational facets including catering contracts, cleaning contracts, and reception management.

The role involves overseeing a multifaceted team with responsibilities that span managing reception areas, handling telephone communications, coordinating room reservations, as well as supervising catering and cleaning staff across a large account. The role demands delivering a professional and courteous greeting to clients and visitors consistently, maintaining the highest service standards. The candidate will be responsible for monitoring, managing, and reviewing catering and cleaning contracts to ensure compliance and service quality. Additionally, the position requires leading team leaders and supervisors who coordinate their respective teams to guarantee exceptional front of house services. Implementing dynamic and efficient operational working procedures to support service excellence is a critical component of this role. The manager is also expected to develop strong communication lines and reporting procedures to guide service implementation, identify improvements, and efficiently execute necessary changes. Organizational safety is paramount, requiring the implementation of safe working practices to protect building occupants and visitors. Leadership duties extend to conducting monthly management report meetings with clients, fostering solid relationships with key business leaders, and ensuring seamless service delivery. The role is physically demanding, requiring the ability to stand for extended periods and lift weights of up to 50 pounds. Candidates with previous management experience in a restaurant or similar hospitality setting will find this position well-suited to their skills. Excellent communication, teamwork orientation, punctuality, professionalism, and strong organizational abilities are key attributes for success in this role. Overall, this role offers a compelling opportunity to join a dynamic team dedicated to operational excellence and superior client service within the vibrant hospitality industry.