Front of House Manager

Buffalo, NY, USA|

Job Overview

Compensation

Hourly

Exact $26.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement plans

Career development opportunities

flexible schedule

Job Description

PharmaCann, Inc. is a leading cannabis company that owns and operates state-of-the-art production facilities and retail dispensaries specializing in cannabis-based products. Operating across multiple states including Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado, and Michigan, PharmaCann serves both medical and adult-use customers with a focus on delivering high-quality cannabis products and exceptional customer service. Known for their commitment to compliance, safety, and community engagement, PharmaCann combines innovation with best practices in the cannabis industry to meet the needs of patients and consumers alike. The company fosters a workplace culture centered around collaboration, continuous improvement, and professional growth, making it an ideal employer for those passionate about the evolving cannabis industry.

The Front of House Manager role at PharmaCann is a crucial leadership position responsible for overseeing the customer experience, operational quality, training, cash reconciliation, and safety within retail dispensary locations. This role demands a detail-oriented and process-driven professional who can lead teams, ensure compliance with state and local regulations, and continuously implement improvements that enhance both operational efficiency and customer satisfaction. The manager works closely with other store leaders to exceed sales and KPI targets while maintaining strict adherence to company standards for merchandise presentation and safety protocols.

Additionally, the Front of House Manager drives the development of a customer-centric culture by implementing industry-leading service programs and training initiatives designed to improve employee product knowledge and engagement. This position requires effective collaboration with cross-functional managers to optimize staffing and payroll, and it includes supervising the check-in and camera teams to sustain safety and operational excellence. The role also involves partnering with PharmaCann's Human Resources team to recruit, onboard, and develop staff, as well as to manage performance and ensure adherence to company policies.

Working at a pay rate of $26 per hour, this position is ideal for candidates with a background in retail management, strong leadership capabilities, and a passion for operational excellence in the cannabis retail environment. The successful candidate will have demonstrated success in managing customer service teams and driving business results through strategic operational initiatives. This is an exciting opportunity to join a rapidly growing company in a dynamic industry, with potential involvement in other operational areas such as call center support, inventory management, outreach, security, delivery logistics, and visual merchandising. The role embodies PharmaCann's culture, values, and purpose, representing the brand positively to employees, customers, and the wider community while supporting the company's goals and objectives.

Job Requirements

Minimum 21 years of age or per state regulations
Bachelor’s degree in business, operations management, or related field preferred
Store management experience preferred
Minimum 2 years’ experience supervising training, quality, and customer service in retail
1 year PharmaCann supervisory experience considered in lieu of 2 years
Minimum 4 years’ retail experience including front end and/or inventory
Skilled in Google and/or Microsoft Office Suite
Experience with significant P&L responsibility
Strong knowledge of retail technology platforms and systems
Strong analytical skills
Valid driver’s license and ability to pass motor vehicle background check where applicable

Job Qualifications

Minimum 21 years of age or per state regulations
Bachelor’s degree in business, operations management, or related field preferred
Store management experience preferred
Minimum 2 years’ experience supervising training, quality, and customer service in retail
1 year PharmaCann supervisory experience considered in lieu of 2 years
Minimum 4 years’ retail experience including front end and/or inventory
Skilled in Google and/or Microsoft Office Suite
Experience with significant P&L responsibility
Strong knowledge of retail technology platforms and systems
Strong analytical skills
Valid driver’s license and ability to pass motor vehicle background check where applicable

Job Duties

Develop high customer experience standards including customer-oriented culture and sales training
Implement world-class customer service program to drive repeat business and community networking
Collaborate with General Manager and other managers to exceed sales volume and KPI goals
Ensure adequate staffing and meet payroll goals with cross-divisional managers
Comply with and audit cash procedures for deposits and daily reconciliation
Supervise check-in and camera team to maintain safety standards
Uphold company standards for merchandise presentation and menu availability
Manage day-to-day store operations and collaborate with managers to achieve goals
Establish and implement operational policies and procedures for retail staff
Ensure staff understand corporate processes and provide education
Partner with HR for recruiting, training, and performance management
Assist with other operational duties including call center, inventory, delivery, outreach, security, and visual merchandising
Represent a positive image of PharmaCann's culture, values, and objectives