Job Overview
Work Schedule
Flexible
Benefits
Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Free mental well-being platform
Job Description
Topgolf is a premier sports entertainment company that has revolutionized the way millions of people experience golf. Combining golf with food and beverage, events, and entertainment, Topgolf creates a unique and immersive environment that appeals to a wide variety of guests. Their venues are high-energy and high-volume spaces where performance and guest satisfaction are paramount. Recognized for blending hospitality with cutting-edge entertainment, Topgolf provides an atmosphere that keeps guests coming back time and again for an experience that goes beyond traditional golf. This company not only offers guests a place to play and socialize but also presents serious career opportunities for team members dedicated to excellence and hospitality.
The role of Front of House Manager at Topgolf is a dynamic leadership position at the heart of this bustling environment. This manager is responsible for overseeing the guest-facing team and ensuring every visitor receives rockstar-level service and hospitality. The Front of House Manager plays a crucial role in coaching and developing team members through active, thoughtful leadership focused on real-time coaching rather than mere correction. They set the standard for daily operations, working closely with staff to maintain exceptional service standards and a welcoming atmosphere. This position demands someone who not only manages operational responsibilities such as opening and closing procedures, shift scheduling, hiring, and team development but also prioritizes the guest experience above all else.
As a leader, the Front of House Manager is charged with maintaining high-energy and positive engagement during shifts, especially during peak times, special events, and high-volume seasons. Flexibility in scheduling, including availability for evenings, weekends, and holidays, is essential. The manager’s ability to influence both operational efficiency and team culture directly impacts the overall success of the venue in delivering on its promise of fun, excitement, and exceptional service. The role requires someone who is visibly present on the floor, interacts with guests, and ensures that all service and safety standards are consistently upheld. This leadership position blends the art of hospitality with the science of business management, ensuring maximum revenue and profitability while fostering a great workplace culture.
The role also emphasizes core competencies such as customer focus, team building, results-driven action, and effective communication. The Front of House Manager represents the values of Topgolf, which include fun, one team, excellence, courage, and caring. In addition to these leadership traits, physical endurance and the ability to operate in a fast-paced, sometimes noisy environment are necessary to succeed. This role is perfect for someone passionate about hospitality, committed to their team's growth, and eager to contribute to a thriving entertainment venue that values both its guests and employees.
The role of Front of House Manager at Topgolf is a dynamic leadership position at the heart of this bustling environment. This manager is responsible for overseeing the guest-facing team and ensuring every visitor receives rockstar-level service and hospitality. The Front of House Manager plays a crucial role in coaching and developing team members through active, thoughtful leadership focused on real-time coaching rather than mere correction. They set the standard for daily operations, working closely with staff to maintain exceptional service standards and a welcoming atmosphere. This position demands someone who not only manages operational responsibilities such as opening and closing procedures, shift scheduling, hiring, and team development but also prioritizes the guest experience above all else.
As a leader, the Front of House Manager is charged with maintaining high-energy and positive engagement during shifts, especially during peak times, special events, and high-volume seasons. Flexibility in scheduling, including availability for evenings, weekends, and holidays, is essential. The manager’s ability to influence both operational efficiency and team culture directly impacts the overall success of the venue in delivering on its promise of fun, excitement, and exceptional service. The role requires someone who is visibly present on the floor, interacts with guests, and ensures that all service and safety standards are consistently upheld. This leadership position blends the art of hospitality with the science of business management, ensuring maximum revenue and profitability while fostering a great workplace culture.
The role also emphasizes core competencies such as customer focus, team building, results-driven action, and effective communication. The Front of House Manager represents the values of Topgolf, which include fun, one team, excellence, courage, and caring. In addition to these leadership traits, physical endurance and the ability to operate in a fast-paced, sometimes noisy environment are necessary to succeed. This role is perfect for someone passionate about hospitality, committed to their team's growth, and eager to contribute to a thriving entertainment venue that values both its guests and employees.
Job Requirements
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Always uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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