Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Mental well-being platform
Job Description
Topgolf is an innovative sports entertainment company that has revolutionized the way millions of people enjoy golf. With venues that blend golf, food and beverage, events, and entertainment into one vibrant experience, Topgolf has created a dynamic environment where guests can socialize, compete, and celebrate. The company operates high-energy, high-volume locations that emphasize exceptional service and memorable moments. Known for its forward-thinking, guest-centric approach, Topgolf offers employees the opportunity to build meaningful careers within a thriving, fast-paced industry.
The position of Front of House Manager at Topgolf is a pivotal leadership role focused on delivering outstanding guest experiences. This role leads the guest-facing team, ensuring every interaction is infused with hospitality excellence. As the Front of House Manager, you are entrusted with guiding a team that thrives on attention to detail, energy, and service quality. Beyond managing daily operations such as opening and closing procedures, hiring, scheduling, and shift supervision, this role requires a hands-on leader who actively coaches team members to reach their full potential. The manager maintains an unwavering commitment to upholding Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring, while cultivating a culture that promotes accountability, engagement, and positivity.
Working in this role means managing a fast-paced environment where guest satisfaction is the highest priority. It involves continuous visibility on the floor, proactively interacting with guests to elevate their experience, and ensuring all guest areas operate efficiently. The Front of House Manager also leverages business metrics and guest feedback to optimize performance and maximize profitability. This is not a typical desk job; it demands physical stamina and flexibility, including the ability to lift up to 50 pounds occasionally, remain on your feet for extended periods, and adapt to varying weather conditions when required.
Ideal candidates will bring at least two years of management experience in restaurants, hotels, or entertainment venues, ideally serving as assistant general managers or general managers. The position requires a high school diploma or equivalent and the ability to obtain necessary licenses or certifications according to local regulations. Candidates must be at least 21 years old as per legal requirements.
Topgolf offers a comprehensive benefits package that supports the well-being and growth of its team members. Benefits include free play opportunities, 50% off food, health, dental, and vision insurance, a 401(k) plan with company matching, and access to a free mental well-being platform. The company is committed to creating an inclusive and respectful work environment, upholding equal opportunity practices, and fostering diversity throughout its workforce.
The Front of House Manager role at Topgolf is an exciting opportunity for hospitality professionals who are passionate about delivering exceptional service and leading dynamic teams in a fast-paced, guest-focused environment. This role is essential for maintaining operational excellence and driving team development within one of the most innovative companies in the sports entertainment industry.
The position of Front of House Manager at Topgolf is a pivotal leadership role focused on delivering outstanding guest experiences. This role leads the guest-facing team, ensuring every interaction is infused with hospitality excellence. As the Front of House Manager, you are entrusted with guiding a team that thrives on attention to detail, energy, and service quality. Beyond managing daily operations such as opening and closing procedures, hiring, scheduling, and shift supervision, this role requires a hands-on leader who actively coaches team members to reach their full potential. The manager maintains an unwavering commitment to upholding Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring, while cultivating a culture that promotes accountability, engagement, and positivity.
Working in this role means managing a fast-paced environment where guest satisfaction is the highest priority. It involves continuous visibility on the floor, proactively interacting with guests to elevate their experience, and ensuring all guest areas operate efficiently. The Front of House Manager also leverages business metrics and guest feedback to optimize performance and maximize profitability. This is not a typical desk job; it demands physical stamina and flexibility, including the ability to lift up to 50 pounds occasionally, remain on your feet for extended periods, and adapt to varying weather conditions when required.
Ideal candidates will bring at least two years of management experience in restaurants, hotels, or entertainment venues, ideally serving as assistant general managers or general managers. The position requires a high school diploma or equivalent and the ability to obtain necessary licenses or certifications according to local regulations. Candidates must be at least 21 years old as per legal requirements.
Topgolf offers a comprehensive benefits package that supports the well-being and growth of its team members. Benefits include free play opportunities, 50% off food, health, dental, and vision insurance, a 401(k) plan with company matching, and access to a free mental well-being platform. The company is committed to creating an inclusive and respectful work environment, upholding equal opportunity practices, and fostering diversity throughout its workforce.
The Front of House Manager role at Topgolf is an exciting opportunity for hospitality professionals who are passionate about delivering exceptional service and leading dynamic teams in a fast-paced, guest-focused environment. This role is essential for maintaining operational excellence and driving team development within one of the most innovative companies in the sports entertainment industry.
Job Requirements
- High school diploma or equivalent
- 2+ years of management experience in restaurant, hotel, or entertainment venue
- Ability to obtain required licenses and certifications
- Must be 21 years of age or older as required by law
- Ability to lift, carry, and move items up to 50 pounds occasionally
- Ability to remain standing and in motion for extended periods
- Ability to perform physical tasks in a high-energy environment
- Ability to work in varying outdoor weather conditions
- Ability to communicate clearly in noisy environments
- Ability to remain stationary for desk-based tasks
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an assistant general manager or general manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for the location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Lead the guest experience by setting daily service and hospitality standards
- Stay visible on the floor and interact with guests to assess and enhance their experience
- Uphold operating procedures and guest safety standards
- Ensure all guest areas are fully staffed and running efficiently
- Coach and supervise front of house team members with real-time feedback
- Drive team member engagement and foster a culture of care and accountability
- Manage hiring, scheduling, onboarding, and ongoing development
- Delegate tasks and ensure their completion
- Execute opening and closing procedures and manage shifts
- Use business metrics and guest feedback to improve performance
- Maximize revenue and profitability in assigned areas
- Support ordering, inventory management, and facilities as required
- Demonstrate Topgolf’s core values and maintain compliance with health and safety standards
- Promote a positive work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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