Job Overview
Compensation
Hourly
Range $16.00 - $28.25
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
performance bonuses
Job Description
Boston's Restaurant and Sports Bar is a vibrant franchisee-operated establishment renowned for blending a family-friendly dining atmosphere with the excitement of a lively sports bar. Specializing in handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and an array of local beers, Boston's serves as a central hub for community engagement. This restaurant isn't just a place to eat; it's a destination to gather for a variety of occasions including birthdays, family reunions, coworker happy hours, fundraisers, and of course, live sports events. Rooted deeply in community spirit, Boston's positions itself as America’s Sports Restaurant, aiming to offer an inviting environment where guests can enjoy exceptional food and entertainment.
As a franchisee operation, Boston's Restaurant and Sports Bar is independently owned and operated, ensuring a unique and personalized management approach at each location. Franchisees establish their own wage and benefit programs, empowering them to tailor incentives that best suit their teams and local market needs. This autonomy provides the franchise with the flexibility to focus meticulously on high quality service and operational excellence.
The Front of House Manager role is pivotal to ensuring an outstanding guest experience at Boston's. Reporting directly to the General Manager, the Front of House Manager is responsible for overseeing the daily operations of the restaurant’s front of house team. This includes hiring, training, and developing servers, hosts, bartenders, and hourly supervisors. The goal is to foster a capable and motivated team that delivers superior service and upholds the establishment's high standards.
This management position demands a commitment to maintaining not only excellent service but also operational efficiency to meet budgeted financial goals. These goals encompass labor costs, guest satisfaction metrics, employee retention, and adherence to service standards. The Front of House Manager also plays a critical role in upholding cleanliness and sanitation in the guest areas, ensuring the environment is inviting, safe, and compliant with health regulations.
Success in this role comes from a blend of leadership, strategic scheduling, problem-solving, and the ability to sustain a positive and inclusive restaurant culture. The Manager must be proactive in resolving guest issues to enhance satisfaction, lead a guest-focused team, and enforce safety and security protocols. Additionally, they ensure the responsible service of alcohol in compliance with licensing laws and internal policies.
This position requires a dynamic individual who thrives in a fast-paced, high-volume setting and possesses strong communication, analytical, and decision-making skills. Flexibility to work varying hours including evenings, weekends, and holidays is essential. Joining Boston's means becoming part of a community-oriented team dedicated to excellent food, entertainment, and memorable guest experiences. If you are a motivated leader with a passion for hospitality and team development, this role offers an exciting opportunity to advance your career within a reputable and growing franchise environment.
As a franchisee operation, Boston's Restaurant and Sports Bar is independently owned and operated, ensuring a unique and personalized management approach at each location. Franchisees establish their own wage and benefit programs, empowering them to tailor incentives that best suit their teams and local market needs. This autonomy provides the franchise with the flexibility to focus meticulously on high quality service and operational excellence.
The Front of House Manager role is pivotal to ensuring an outstanding guest experience at Boston's. Reporting directly to the General Manager, the Front of House Manager is responsible for overseeing the daily operations of the restaurant’s front of house team. This includes hiring, training, and developing servers, hosts, bartenders, and hourly supervisors. The goal is to foster a capable and motivated team that delivers superior service and upholds the establishment's high standards.
This management position demands a commitment to maintaining not only excellent service but also operational efficiency to meet budgeted financial goals. These goals encompass labor costs, guest satisfaction metrics, employee retention, and adherence to service standards. The Front of House Manager also plays a critical role in upholding cleanliness and sanitation in the guest areas, ensuring the environment is inviting, safe, and compliant with health regulations.
Success in this role comes from a blend of leadership, strategic scheduling, problem-solving, and the ability to sustain a positive and inclusive restaurant culture. The Manager must be proactive in resolving guest issues to enhance satisfaction, lead a guest-focused team, and enforce safety and security protocols. Additionally, they ensure the responsible service of alcohol in compliance with licensing laws and internal policies.
This position requires a dynamic individual who thrives in a fast-paced, high-volume setting and possesses strong communication, analytical, and decision-making skills. Flexibility to work varying hours including evenings, weekends, and holidays is essential. Joining Boston's means becoming part of a community-oriented team dedicated to excellent food, entertainment, and memorable guest experiences. If you are a motivated leader with a passion for hospitality and team development, this role offers an exciting opportunity to advance your career within a reputable and growing franchise environment.
Job Requirements
- 3-5 years of progressive management experience in a full-service restaurant
- proven leadership skills and ability to follow-through
- knowledge of computers (MS Word, Excel) and Point of Sale system
- must be able to work flexible hours during, evening, weekends, and holidays
- must possess a strong sense of urgency and command presence management style
- must be eligible to work in the United States
Job Qualifications
- 3-5 years of progressive management experience in a full-service restaurant
- proven leadership skills and ability to follow-through
- knowledge of computers (MS Word, Excel) and Point of Sale system
- must be able to work flexible hours during, evening, weekends, and holidays
- strong analytical/decision-making skills
- must possess a strong sense of urgency and command presence management style
- leadership skills - able to direct, coach and supervise a team
- strong business acumen, including an understanding of budgets and operating costs
- strong communication and interpersonal skills, both written and oral
- customer service skills - able to exceed guest expectations
- ability to multi-task in a fast-paced environment
- must be able to perform efficiently during high volume peak periods
- must be eligible to work in the United States
Job Duties
- Create, lead, and manage a positive and fun restaurant culture
- increase sales by ensuring guest satisfaction and prompt problem resolution
- lead, manage, and deliver a friendly guest focused experience
- schedule FOH team in accordance with budgeted targets and service goals
- maintain a positive attitude that promotes teamwork within the restaurant
- ensure operational and occupational health and safety standards are in place and followed
- maintain appropriate security protocols for guest, employee, and restaurant safety
- always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston's Pizza training guidelines
- other duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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