Front of House Manager

Boston Pizza is Canada's leading casual dining restaurant, renowned for its warm hospitality, innovative menu, and commitment to community engagement. With a rich history spanning over 50 years, Boston Pizza has established itself as a cornerstone in the Canadian restaurant industry, consistently earning recognition as one of Canada's 50 Top Managed Companies for more than two decades. The company prides itself on fostering a respectful workplace culture that values integrity, philanthropy, and continuous innovation. This well-established brand offers team members numerous opportunities for professional growth, including management training programs, leadership development sessions, and dynamic mentorship initiatives. Boston Pizza is dedicated to supporting its employees by providing flexible scheduling designed to enhance work-life balance and encouraging career advancement within the restaurant and beyond, including corporate positions at their head office. The company's ongoing commitment to community involvement and employee recognition creates a fulfilling workplace environment where each individual's contributions are celebrated and valued.

The Front of House (FOH) Manager role at Boston Pizza is integral to the smooth operation and overall guest experience at their busy casual dining locations. This full-time position requires a hands-on leader who excels at supporting and managing the front of house team members. The FOH Manager works closely with the General Manager to oversee day-to-day restaurant operations, ensuring that both guests and team members consistently enjoy an excellent Boston Pizza experience from start to finish. Responsibilities include training, developing, staffing, scheduling, and performance management of the FOH team. The ideal candidate is a proactive, approachable leader who leads by example, working alongside their team "Shoulder to Shoulder" to foster a collaborative and positive work environment.

In addition to operational management, the FOH Manager advocates for the company's core values such as the "Foundations of Hospitality," adherence to Boston Pizza's brand standards, and a strong focus on food safety. The role demands effective communication skills for sharing goals and challenges and a commitment to coaching team members continuously to improve service quality. Successful FOH Managers thrive in fast-paced settings, maintaining a calm and positive composure while balancing organizational priorities and time management. They are driven by professional development, actively seeking learning opportunities to enhance their leadership capabilities. This role is ideal for individuals passionate about creating memorable dining experiences, advancing within a reputable company, and contributing to a thriving workplace culture that prioritizes respect, forward-thinking, and community engagement.