Front of House Manager

El Paso, TX, USA|

Job Overview

Compensation

Hourly

Range $12.50 - $22.25

Benefits

Health Insurance

Paid Time Off

flexible schedule

Job Description

Boston's Restaurant and Sports Bar is a dynamic and lively family-friendly dining establishment and sports bar known for its handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and a carefully curated selection of local beers. As America's Sports Restaurant, Boston's serves as a vibrant hub for sports enthusiasts and community members alike, offering a welcoming atmosphere where guests can gather to enjoy memorable sports events, celebrate special occasions like birthdays and family reunions, participate in coworker happy hours, support fundraisers, and more. Each Boston's Restaurant is operated by independent franchisees who design unique wage and benefit packages, providing a variety of opportunities that cater to different needs and preferences.

This role is an exciting opportunity to join the team as a Front of House Manager within one of the franchise locations of Boston's Restaurant and Sports Bar, an essential leadership position dedicated to delivering exceptional guest experiences and operational excellence. Reporting directly to the General Manager, the Front of House Manager plays a critical role in overseeing all front-of-house operations, managing a team of servers, hosts, bartenders, and hourly supervisors. The manager's responsibilities extend to hiring, training, and developing staff members to uphold the restaurant's high standards of service and hospitality.

In this position, the Front of House Manager is accountable for achieving financial goals such as optimizing front-of-house labor costs, meeting guest satisfaction metrics, controlling staff turnover, and ensuring the highest standards of cleanliness and safety in the guest environment. The ability to foster a positive team culture while maintaining operational and occupational health and safety standards is paramount. Additionally, strict adherence to alcohol service protocols and security measures is required to guarantee a safe and responsible dining atmosphere. This role demands a leader with strong communication, analytical, and decision-making skills, capable of multitasking in a fast-paced environment and performing effectively during peak seasons. Candidates must be eligible to work in the United States and flexible to work during evenings, weekends, and holidays to support the dynamic needs of the business.

Job Requirements

Must have 3-5 years of progressive management experience in a full-service restaurant
Must demonstrate proven leadership skills and ability to follow-through
Must have knowledge of computers including MS Word and Excel as well as Point of Sale systems
Must be able to work flexible hours including evenings, weekends, and holidays
Must possess strong analytical and decision-making skills
Must have a strong sense of urgency and command presence management style
Leadership skills with ability to direct, coach, and supervise a team
Must have strong business acumen including understanding of budgets and operating costs
Must possess strong communication and interpersonal skills both written and oral
Must have excellent customer service skills to exceed guest expectations
Must be able to multi-task in a fast-paced environment
Must be able to perform efficiently during high volume peak periods
Must be eligible to work in the United States

Job Qualifications

3-5 years of progressive management experience in a full-service restaurant
Proven leadership skills and ability to follow-through
Knowledge of computers (MS Word, Excel) and Point of Sale system
Must be able to work flexible hours during, evening, weekends, and holidays
Strong analytical/decision-making skills
Must possess a strong sense of urgency and command presence management style
Leadership skills - able to direct, coach and supervise a team
Strong business acumen, including an understanding of budgets and operating costs
Strong communication and interpersonal skills, both written and oral
Customer service skills - able to exceed guest expectations
Ability to multi-task in a fast-paced environment
You must be able to perform efficiently during high volume peak periods
Must be eligible to work in the United States

Job Duties

Create, lead, and manage a positive and fun restaurant culture
Increase sales by ensuring guest satisfaction and prompt problem resolution
Lead, manage, and deliver a friendly guest focused experience
Schedule FOH team in accordance with budgeted targets and service goals
Maintain a positive attitude that promotes teamwork within the restaurant
Ensure operational and occupational health and safety standards are in place and followed
Maintains appropriate security protocols for guest, employee, and restaurant safety
Always ensures responsible selling and service of alcohol as mandated by the respected licensing authorities, Serve Safe Alcohol training, and Boston's Pizza training guidelines
Other duties as required