Front of House Manager

College Station, TX, USA|

Job Overview

Benefits

Free play

1/2 price food

Health Insurance

Dental Insurance

Vision Insurance

401(k) team member match

Free mental well-being platform

Job Description

Topgolf is a leading sports entertainment company that has revolutionized the way millions of people experience golf. Known for its vibrant, high-energy venues, Topgolf seamlessly blends golf, food and beverage, events, and entertainment into a unique and engaging experience that keeps guests coming back time and again. As a trailblazer in the entertainment sector, Topgolf provides an exciting workplace where performance is paramount and results are tangible. The company’s commitment to excellence creates a dynamic environment where every team member’s contribution is valued and rewarded. With a culture rooted in fun, teamwork, excellence, courage, and caring, Topgolf fosters an inclusive workplace that supports both personal and professional growth. Employees at Topgolf are offered competitive benefits, including access to free play, discounted food, health coverage, and a variety of wellness programs, which make it an attractive place to build a serious career in the hospitality and entertainment industry.

The Front of House Manager role at Topgolf is a pivotal leadership position responsible for delivering exceptional guest service in a fast-paced, high-volume venue. This role demands a leader who truly understands hospitality as a craft and who is dedicated to nurturing their team through active coaching rather than mere correction. The Front of House Manager ensures that every guest feels valued and that every shift runs not only smoothly but with distinction. Beyond overseeing guest satisfaction, this position manages key operational duties such as opening and closing the venue, shift scheduling, hiring, and ongoing team development. Success in this role requires a proactive mindset, the ability to manage energy in a busy environment, and a commitment to maintaining the highest standards. The schedule for this position is flexible and includes evenings, weekends, holidays, and peak periods when extended hours are necessary to support special events and busy seasons. Topgolf views this role as an opportunity to lead a team in a venue where golf meets vibrant entertainment, making hospitality a memorable experience for all guests.

Job Requirements

high school diploma or equivalent
2+ years of restaurant, hotel, or entertainment venue management experience as an assistant general manager or general manager
ability to obtain required licenses and certifications for your location
must be 21 years of age or older as required by state or local law
ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Job Qualifications

2+ years of restaurant, hotel, or entertainment venue management experience as an assistant general manager or general manager
high school diploma or equivalent
ability to obtain required licenses and certifications for your location
must be 21 years of age or older as required by state or local law

Job Duties

set the daily standard for service and hospitality across the front of house
stay visible on the floor and interact with guests to assess and elevate their experience
always uphold operating procedures and guest safety and satisfaction standards
ensure all guest areas are fully staffed and functioning efficiently
supervise front of house team members and coach them in the moment
drive team member engagement and create a team culture rooted in care and accountability
support hiring, scheduling, onboarding, and ongoing development
delegate tasks clearly and follow up to ensure completion
execute opening and closing procedures and manage assigned shifts
use business metrics and guest feedback to drive performance improvements
maximize revenue and profit within your area of responsibility
support ordering, inventory management, and facilities needs as assigned
demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
maintain compliance with all health, safety, and operational standards
champion a positive, high-energy work environment that reflects the Topgolf brand