Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Discounts
Mental well-being platform
Job Description
Topgolf is a leading sports entertainment company revolutionizing the way millions experience golf combined with exceptional food and beverage, events, and entertainment, all housed under one high-energy, high-volume venue. Established as a pioneer in creating immersive golf entertainment, Topgolf has expanded across multiple locations, providing a dynamic environment where guests can enjoy a unique and engaging atmosphere. Known for blending sport with social interaction, Topgolf offers a vibrant guest experience that attracts diverse crowds ranging from casual players to serious golf enthusiasts.
Topgolf is not just about entertainment but is also a place to build meaningful and serious careers. The company fosters a culture of growth, leadership, and excellence through its dedicated teams that work diligently to deliver world-class hospitality and service. The venues are fast-paced and performance-driven, which means that every staff member’s contribution is crucial in maintaining the highest standards of guest satisfaction and operational efficiency. As a forward-thinking and innovative company, Topgolf invests heavily in employee development, offering competitive salaries, performance bonuses, merit increases, and comprehensive benefits packages, including a 401(k) plan with company matching and generous paid time off.
The role of Front of House Manager at Topgolf is central to the daily operation and guest experience of the venue. This leadership position is designed for hospitality professionals who are passionate about crafting memorable guest experiences through hands-on team coaching and operational excellence. The Front of House Manager is responsible for leading the guest-facing team to consistently deliver exceptional service, ensuring every guest feels like the most important person in the room. This includes setting daily service standards, maintaining high visibility on the floor, and managing staffing to achieve operational efficiency.
Beyond guest interaction, this role entails comprehensive management duties such as opening and closing the venue, managing shifts, overseeing hiring and onboarding processes, staffing, scheduling, supporting team development, and managing revenue and profitability goals. The Front of House Manager also plays a critical role in upholding Topgolf’s core values — fun, one team, excellence, courage, and caring — and ensuring compliance with health, safety, and operational standards while fostering a positive and high-energy environment reflective of the brand.
This position demands flexibility in scheduling, including availability for evenings, weekends, holidays, and extended hours during peak seasons and special events. The ideal candidate should be adept at managing team dynamics, guest expectations, and operational challenges simultaneously. With over two years of management experience in restaurants, hotels, or entertainment venues, the Front of House Manager will be equipped to drive growth, performance, and a culture of exemplary hospitality.
Candidates must also be capable of handling the physical requirements of the role, including lifting and moving objects up to 50 pounds, standing and walking for extended periods, navigating stairs, and working effectively in fast-paced, sometimes outdoor environments with varying weather conditions. Strong communication skills are essential to navigate background noise typical in high-energy venues and to maintain clear, effective dialogue with both guests and team members.
The compensation package includes an annual base salary reflective of the candidate's qualifications and experience, a competitive target quarterly bonus structure, annual merit increases, full benefits including health, dental, and vision insurance, a 401(k) plan with company match, a lucrative paid time off package, free play, and discounts on food and beverage, along with access to wellness resources. Topgolf is an equal opportunity employer committed to creating an inclusive and diverse workplace free from discrimination and harassment. This role offers an exciting opportunity for hospitality professionals seeking a dynamic, rewarding career in a rapidly growing and respected entertainment brand.
Topgolf is not just about entertainment but is also a place to build meaningful and serious careers. The company fosters a culture of growth, leadership, and excellence through its dedicated teams that work diligently to deliver world-class hospitality and service. The venues are fast-paced and performance-driven, which means that every staff member’s contribution is crucial in maintaining the highest standards of guest satisfaction and operational efficiency. As a forward-thinking and innovative company, Topgolf invests heavily in employee development, offering competitive salaries, performance bonuses, merit increases, and comprehensive benefits packages, including a 401(k) plan with company matching and generous paid time off.
The role of Front of House Manager at Topgolf is central to the daily operation and guest experience of the venue. This leadership position is designed for hospitality professionals who are passionate about crafting memorable guest experiences through hands-on team coaching and operational excellence. The Front of House Manager is responsible for leading the guest-facing team to consistently deliver exceptional service, ensuring every guest feels like the most important person in the room. This includes setting daily service standards, maintaining high visibility on the floor, and managing staffing to achieve operational efficiency.
Beyond guest interaction, this role entails comprehensive management duties such as opening and closing the venue, managing shifts, overseeing hiring and onboarding processes, staffing, scheduling, supporting team development, and managing revenue and profitability goals. The Front of House Manager also plays a critical role in upholding Topgolf’s core values — fun, one team, excellence, courage, and caring — and ensuring compliance with health, safety, and operational standards while fostering a positive and high-energy environment reflective of the brand.
This position demands flexibility in scheduling, including availability for evenings, weekends, holidays, and extended hours during peak seasons and special events. The ideal candidate should be adept at managing team dynamics, guest expectations, and operational challenges simultaneously. With over two years of management experience in restaurants, hotels, or entertainment venues, the Front of House Manager will be equipped to drive growth, performance, and a culture of exemplary hospitality.
Candidates must also be capable of handling the physical requirements of the role, including lifting and moving objects up to 50 pounds, standing and walking for extended periods, navigating stairs, and working effectively in fast-paced, sometimes outdoor environments with varying weather conditions. Strong communication skills are essential to navigate background noise typical in high-energy venues and to maintain clear, effective dialogue with both guests and team members.
The compensation package includes an annual base salary reflective of the candidate's qualifications and experience, a competitive target quarterly bonus structure, annual merit increases, full benefits including health, dental, and vision insurance, a 401(k) plan with company match, a lucrative paid time off package, free play, and discounts on food and beverage, along with access to wellness resources. Topgolf is an equal opportunity employer committed to creating an inclusive and diverse workplace free from discrimination and harassment. This role offers an exciting opportunity for hospitality professionals seeking a dynamic, rewarding career in a rapidly growing and respected entertainment brand.
Job Requirements
- high school diploma or equivalent
- 2+ years of restaurant, hotel, or entertainment venue management experience as an assistant general manager or general manager
- ability to obtain required licenses and certifications for your location
- must be 21 years of age or older as required by state or local law
- ability to lift, carry, and move items up to 50 pounds on an occasional basis including bending, stooping, and carrying
- ability to remain on your feet and in motion for extended periods throughout the shift including standing, walking, and navigating stairs
- ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- ability to work in varying outdoor weather conditions for extended periods of time including heat, cold, and inclement weather
- ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- ability to remain in a stationary position for periods of time while performing desk-based tasks including working at a computer and reviewing documents
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an assistant general manager or general manager
- high school diploma or equivalent
- ability to obtain required licenses and certifications for your location
- must be 21 years of age or older as required by state or local law
Job Duties
- Set the daily standard for service and hospitality across the front of house
- stay visible on the floor and interact with guests to assess and elevate their experience
- always uphold operating procedures and guest safety and satisfaction standards
- ensure all guest areas are fully staffed and functioning efficiently
- supervise front of house team members and coach them in the moment
- drive team member engagement and create a team culture rooted in care and accountability
- support hiring, scheduling, onboarding, and ongoing development
- delegate tasks clearly and follow up to ensure completion
- execute opening and closing procedures and manage assigned shifts
- use business metrics and guest feedback to drive performance improvements
- maximize revenue and profit within your area of responsibility
- support ordering, inventory management, and facilities needs as assigned
- demonstrate Topgolf's core values: fun, one team, excellence, courage, and caring
- maintain compliance with all health, safety, and operational standards
- champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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