Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Mental well-being platform
Job Description
Topgolf Entertainment Group is a dynamic leader in the sports and entertainment industry, passionately dedicated to delivering unique, high-energy experiences to guests of all ages. Known for its innovative approach to combining golf, entertainment, and hospitality, Topgolf provides an environment that is both fun and welcoming. With locations across the United States and beyond, the company is committed to creating an inclusive culture that prioritizes guest satisfaction, team member engagement, and operational excellence. As a pioneer in the entertainment venue sector, Topgolf emphasizes the importance of a positive work atmosphere where employees can thrive and contribute meaningfully while representing a globally recognized brand.
The role offered is a critical leadership position within Topgolf focused on managing and elevating the front-of-house operations. This position is ideal for someone who is passionate about hospitality, team development, and performance management. As a leader in guest experience, the candidate will set daily service standards, lead guest interactions to ensure memorable visits, and maintain a safe, efficient, and fully staffed environment. They will also be responsible for coaching and mentoring team members, fostering a culture grounded in accountability and care, and managing operational aspects such as opening and closing procedures, inventory, and shift supervision. The position calls for an individual who drives results through focused business metrics analysis and guest feedback, seeking continuous improvement in both revenue and satisfied guest experiences.
This role demands adherence to Topgolf’s core values, including fun, one team, excellence, courage, and caring, embedding these values into every aspect of operations. Candidates will be instrumental in upholding compliance with health and safety standards and nurturing a high-energy, brand-aligned workplace culture. Through effective communication and team-building skills, the leader will ensure smooth daily operations and a positive guest-oriented atmosphere.
Employment with Topgolf offers a full-time opportunity where leadership talent is recognized and rewarded. Employees can expect to partake in an engaging wellness platform, competitive benefits, and an environment that embraces diversity and inclusivity. Compensation details are aligned with industry standards and commensurate with experience. This role suits professionals with at least two years of management experience within the hospitality or entertainment industries who are ready to take the next step in their careers by driving excellence in a fast-paced, guest-centric setting.
The role offered is a critical leadership position within Topgolf focused on managing and elevating the front-of-house operations. This position is ideal for someone who is passionate about hospitality, team development, and performance management. As a leader in guest experience, the candidate will set daily service standards, lead guest interactions to ensure memorable visits, and maintain a safe, efficient, and fully staffed environment. They will also be responsible for coaching and mentoring team members, fostering a culture grounded in accountability and care, and managing operational aspects such as opening and closing procedures, inventory, and shift supervision. The position calls for an individual who drives results through focused business metrics analysis and guest feedback, seeking continuous improvement in both revenue and satisfied guest experiences.
This role demands adherence to Topgolf’s core values, including fun, one team, excellence, courage, and caring, embedding these values into every aspect of operations. Candidates will be instrumental in upholding compliance with health and safety standards and nurturing a high-energy, brand-aligned workplace culture. Through effective communication and team-building skills, the leader will ensure smooth daily operations and a positive guest-oriented atmosphere.
Employment with Topgolf offers a full-time opportunity where leadership talent is recognized and rewarded. Employees can expect to partake in an engaging wellness platform, competitive benefits, and an environment that embraces diversity and inclusivity. Compensation details are aligned with industry standards and commensurate with experience. This role suits professionals with at least two years of management experience within the hospitality or entertainment industries who are ready to take the next step in their careers by driving excellence in a fast-paced, guest-centric setting.
Job Requirements
- High school diploma or equivalent
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Always uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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