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Front of House Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,195.00 - $70,625.00
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Work Schedule

Weekend Shifts
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Benefits

Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401k team member match
Mental well-being platform

Job Description

Topgolf Entertainment Group is a leading global sports and entertainment community renowned for its innovative approach to combining golf, entertainment, and dining experiences. With venues across various locations, Topgolf provides guests with an engaging and interactive environment that goes beyond traditional golfing by incorporating technology, music, and social interaction to create a unique leisure destination. As a company, Topgolf is committed to promoting inclusivity, diversity, and equal opportunity in its workforce and long-term business practices. Its dedication to creating an equitable and welcoming space for all guests and associates is reflected in its hiring and operational standards. The company maintains rigorous policies against discrimination and harassment and embraces diversity characteristics such as race, gender identity, age, disability, and others in compliance with legal standards.

This Assistant General Manager role at Topgolf is a pivotal leadership position responsible for supervising daily operations to deliver top-tier service and an enjoyable experience for all guests. The role demands a seasoned hospitality professional with at least five years of management experience in a restaurant, hotel, or golf-related setting, including recent experience as an Assistant General Manager or General Manager. Working within a dynamic, fast-paced environment, the Assistant General Manager champions Topgolf's core values of Fun, One Team, Excellence, Edgy Spirit, and Caring. In this role, the individual will oversee staff training, operational procedures, and guest satisfaction while focusing on business performance metrics to maximize profitability and efficiency. The position requires flexibility to work varied shifts, including evenings, weekends, and holidays, and the stamina to work under varied weather conditions. The salary range for this role is $58,195 to $70,625, reflecting the responsibility and expertise required.

Job Requirements

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Qualifications

  • High school diploma or equivalent
  • 5+ years of restaurant, hotel or golf course management experience
  • At least 1 recent year as an Assistant General Manager or General Manager
  • Excellent communication skills
  • Strong time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • High level of self-awareness and integrity

Job Duties

  • Supervise the team in providing best-in-class service on a daily basis
  • Coach and develop the team and drive Associate engagement
  • Uphold operating procedures and service and safety standards, especially Guest Satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Delegate tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Focus on business metrics to drive performance
  • Maximize profit and revenue
  • Perform other operational duties as assigned by your manager

Job Criteria

Experience

Mid Level (3-7 years)


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