Front of House Manager

Provo, UT, USA|

Job Overview

Benefits

Free play

Half price food

Health Insurance

Dental Insurance

Vision Insurance

401(k) team member match

Mental well-being platform

Job Description

Topgolf Entertainment Group is a leading global sports and entertainment company that provides a unique and engaging experience for guests of all ages. Known for blending technology, entertainment, and hospitality in a dynamic environment, Topgolf has established itself as a premier destination for socializing, dining, and playing golf. With locations across the United States and internationally, Topgolf offers a vibrant setting where guests can enjoy a combination of golf-related games, great food, and lively entertainment. The company is committed to creating an inclusive and diverse workplace, focusing on delivering exceptional guest experiences while fostering a positive and supportive atmosphere for its employees.

The role of Assistant General Manager at Topgolf is pivotal in ensuring the smooth operation and success of the venue. This position involves supervising and leading a dedicated team to deliver best-in-class service that aligns with the company’s core values of Fun, One Team, Excellence, Edgy Spirit, and Caring. The Assistant General Manager plays an integral part in coaching and developing staff to promote associate engagement and uphold the highest standards of guest satisfaction and safety. This role requires a strong focus on operational efficiency, business metrics, and maximizing profits and revenue. It involves managing all aspects of guest areas, ensuring they are well staffed, functional, and meeting company standards. The Assistant General Manager will delegate tasks, maintain operational procedures, and work closely with the General Manager to support overall business goals. This position demands a proactive leader who is detail-oriented, energetic, and capable of thriving in a fast-paced hospitality environment. Availability to work varied shifts including evenings, weekends, and holidays is necessary, along with the ability to work in different weather conditions. This role is ideal for candidates with extensive management experience in restaurant, hotel, or golf course settings who are seeking to advance their careers in a dynamic and rewarding entertainment company. Compensation packages and employment type details can be discussed during the recruitment process, offering competitive pay aligned with industry standards.

Job Requirements

5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
high school diploma or equivalent
excellent communication, time management and organization skills
ability to work on a team
energy and enthusiasm
a high level of self-awareness, receptivity to change and integrity
ability to work in extreme weather conditions for extended periods of time
availability to work varied shifts, including evenings, weekends and holidays
ability to stand and walk for long periods of time including maneuvering up and down stairs
ability to obtain required licenses and certifications for your location

Job Qualifications

5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
high school diploma or equivalent
excellent communication, time management and organization skills
ability to work on a team
energy and enthusiasm
a high level of self-awareness, receptivity to change and integrity
ability to work in extreme weather conditions for extended periods of time
availability to work varied shifts, including evenings, weekends and holidays
ability to stand and walk for long periods of time including maneuvering up and down stairs
ability to obtain required licenses and certifications for your location

Job Duties

Supervise the team in providing best-in-class service on a daily basis
coach and develop the team and drive Associate engagement
uphold operating procedures and service and safety standards, especially Guest Satisfaction
ensure all Guest areas are staffed and functioning efficiently
delegate tasks
demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
focus on business metrics to drive performance
maximize profit and revenue
perform other operational duties as assigned by your manager