Job Overview
Work Schedule
Weekend Shifts
Benefits
Free play
food discounts
Health Insurance
Dental Insurance
Vision Insurance
401(k) team member match
Mental well-being platform
Job Description
Topgolf Entertainment Group is a leading global sports and entertainment company known for creating an innovative and engaging experience that combines technology, hospitality, and sports. Located in Glendale, Arizona, Topgolf offers a dynamic venue where guests can enjoy interactive golf games, delicious food, and vibrant entertainment in a social, family-friendly atmosphere. The company is committed to fostering a workplace culture that embraces its core values of Fun, One Team, Excellence, Edgy Spirit, and Caring, ensuring every team member and guest feels valued and supported.
The role available at Topgolf Glendale is that of an Assistant General Manager within the venue operations category. This position is essential to the smooth and successful operation of the facility. The Assistant General Manager is responsible for supervising and coaching the team to deliver exceptional guest service on a daily basis. This includes upholding operating procedures, safety standards, and focusing heavily on guest satisfaction to maintain Topgolf's high standards. In this leadership role, you will be tasked with maximizing profit and revenue through strategic business management and dedication to performance metrics.
As a key managerial figure, the Assistant General Manager ensures that all guest areas are adequately staffed and operating efficiently, managing schedules and delegating tasks appropriately. You will also act as a mentor and coach to associates, fostering a positive work environment that encourages teamwork and employee engagement. This role demands a hands-on approach and a strong ability to operate under various weather conditions, with availability required for varied shifts including evenings, weekends, and holidays. Additionally, the position requires adherence to all required licenses and certifications for the location. This position is well suited for individuals with a strong background in restaurant, hotel, or golf course management who are looking to grow their career in a fun and cutting-edge company dedicated to excellence and inclusivity.
The role available at Topgolf Glendale is that of an Assistant General Manager within the venue operations category. This position is essential to the smooth and successful operation of the facility. The Assistant General Manager is responsible for supervising and coaching the team to deliver exceptional guest service on a daily basis. This includes upholding operating procedures, safety standards, and focusing heavily on guest satisfaction to maintain Topgolf's high standards. In this leadership role, you will be tasked with maximizing profit and revenue through strategic business management and dedication to performance metrics.
As a key managerial figure, the Assistant General Manager ensures that all guest areas are adequately staffed and operating efficiently, managing schedules and delegating tasks appropriately. You will also act as a mentor and coach to associates, fostering a positive work environment that encourages teamwork and employee engagement. This role demands a hands-on approach and a strong ability to operate under various weather conditions, with availability required for varied shifts including evenings, weekends, and holidays. Additionally, the position requires adherence to all required licenses and certifications for the location. This position is well suited for individuals with a strong background in restaurant, hotel, or golf course management who are looking to grow their career in a fun and cutting-edge company dedicated to excellence and inclusivity.
Job Requirements
- 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an assistant general manager or general manager with a restaurant, hotel, or golf environment
- High school diploma or equivalent
- Excellent communication, time management and organization skills
- Ability to work on a team
- Energy and enthusiasm
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
Job Qualifications
- 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an assistant general manager or general manager with a restaurant, hotel, or golf environment
- High school diploma or equivalent
- Excellent communication skills
- Strong time management and organization skills
- Ability to work on a team
- High level of self-awareness and integrity
- Enthusiasm and energy
Job Duties
- Supervise the team in providing best-in-class service on a daily basis
- Coach and develop the team and drive associate engagement
- Uphold operating procedures and service and safety standards, especially guest satisfaction
- Ensure all guest areas are staffed and functioning efficiently
- Delegate tasks
- Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Edgy Spirit and Caring
- Focus on business metrics to drive performance
- Maximize profit and revenue
- Perform other operational duties as assigned by your manager
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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