Front of House Manager

Gresham, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

performance bonuses

Professional Development

Job Description

Kascadia Public House is a distinguished establishment in the hospitality industry, known for its inviting atmosphere, exceptional service, and commitment to community engagement. Situated in a vibrant location, Kascadia Public House offers a unique blend of culinary delights and a curated beverage program that sets the standard for local dining experiences. This restaurant and bar prioritize guest satisfaction and a welcoming environment, making it a favorite gathering spot for both locals and visitors. With a reputation for quality, Kascadia Public House continually emphasizes professional growth and a positive workplace culture, fostering a team-oriented environment where employees thrive and contribute meaningfully to the overall guest experience.

The role of Front of House Manager at Kascadia Public House is pivotal in maintaining and elevating the level of service and operational excellence that guests have come to expect. This full-time position demands an individual with strong leadership abilities, excellent communication skills, and a passion for hospitality. The Front of House Manager oversees all front-of-house operations, including staffing, scheduling, labor management, training, and guest satisfaction, supporting the venue's success and profitability. Responsibilities include recruiting and developing a skilled front-of-house team, fostering a professional and accountable workplace culture, and ensuring smooth daily operations.

This leadership role also extends to managing bar operations and the beverage program, working closely with ownership to develop innovative seasonal menu offerings and promotional events. The Front of House Manager plays a critical role in community engagement by supporting special events and live entertainment, contributing to a lively and inviting atmosphere that encourages guest loyalty and repeat business. Candidates ideally possess prior restaurant, bar, or hospitality management experience and demonstrate the ability to work effectively in a fast-paced environment, managing multiple priorities while upholding high service standards. Physical stamina and the ability to work nights, weekends, holidays, and special events are also essential.

Embracing both the operational and financial aspects of the business, the Front of House Manager at Kascadia Public House assists with budgeting, cost controls, sales monitoring, and cash handling procedures. This role also includes ensuring compliance with health, safety, and liquor regulations, maintaining cleanliness and organization throughout guest areas, and fostering teamwork between front-of-house and kitchen staff. By excelling in this position, the manager helps drive guest satisfaction, improve staff retention, and contribute to the overall growth and success of Kascadia Public House, making it a key leadership role within the hospitality team.

Job Requirements

Ability to stand and walk for extended periods
Ability to lift up to 50 pounds
Ability to work in a busy restaurant environment

Job Qualifications

Previous restaurant bar or hospitality management experience preferred
Strong leadership communication and conflict-resolution skills
Ability to work nights weekends holidays and special events as needed
Experience with scheduling software POS systems and labor management
Strong organizational skills and attention to detail
Ability to thrive in a fast-paced environment while maintaining high service standards

Job Duties

Recruit interview hire train and develop front-of-house team members
Create a positive professional and accountable work environment
Conduct regular coaching performance evaluations and disciplinary actions when necessary
Lead pre-shift meetings and communicate operational priorities to staff
Foster teamwork between front-of-house and kitchen staff
Create and maintain weekly staff schedules
Monitor labor costs and ensure labor goals are met
Adjust staffing levels based on business volume events and seasonality
Manage employee availability time-off requests and shift coverage
Ensure every guest receives friendly attentive and efficient service
Address guest concerns and complaints promptly and professionally
Maintain a visible presence on the floor during peak business hours
Build relationships with regular guests and contribute to a welcoming community atmosphere
Oversee opening closing and daily operational procedures
Ensure compliance with all health safety liquor and company regulations
Maintain cleanliness and organization throughout all guest-facing areas
Monitor service standards and ensure consistency across all shifts
Oversee all bar staff including hiring training scheduling coaching and performance management
Ensure compliance with all liquor laws company policies and responsible alcohol service standards
Maintain consistency in beverage quality presentation and guest experience
Monitor beverage costs inventory levels waste and product usage
Collaborate with ownership on beverage menu development pricing seasonal offerings and promotions
Train staff on new products cocktails beer selections and upselling opportunities
Foster a positive and professional bar culture that aligns with Kascadia's hospitality standards
Collaborate with ownership and kitchen leadership to develop and execute seasonal menu updates and rotations
Assist in planning and launching new food and beverage offerings
Coordinate staff training to ensure team members are knowledgeable about menu changes ingredients allergens and guest recommendations
Gather and communicate guest feedback regarding menu offerings and service trends
Support promotional events limited-time features and seasonal specials
Ensure smooth implementation of menu changes while maintaining service efficiency and guest satisfaction
Assist with budgeting and cost-control initiatives
Monitor sales performance and key operational metrics
Manage cash handling procedures and ensure accurate daily reporting
Control waste and support inventory management efforts
Assist ownership with special projects promotions and operational improvements
Support special events live entertainment promotions and community activities
Coordinate staffing and operational needs for large parties and events
Help create memorable experiences that strengthen guest loyalty and drive repeat business