Job Overview
Work Schedule
Day Shifts
Benefits
Free play
Half-price food
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Mental well-being platform
Job Description
Topgolf Entertainment Group is a leader in sports and entertainment, offering a unique golfing experience combined with a vibrant social environment. With locations worldwide, Topgolf has revolutionized the way people enjoy golf, blending technology, food, and fun to create an engaging atmosphere for guests of all ages and skill levels. The Greensboro, North Carolina venue is part of this innovative network, dedicated to providing memorable experiences through exceptional service, entertainment, and hospitality. As a venue that prioritizes guest satisfaction and team culture, Topgolf fosters an inclusive environment that values fun, teamwork, excellence, courage, and caring. Joining Topgolf means becoming part of a global community focused on delivering high-quality entertainment and customer-centric service in a fast-paced, dynamic setting.
The role of Venue Manager at Topgolf Greensboro is a pivotal position responsible for leading the guest experience and managing front-of-house operations with a high standard of service and hospitality. This full-time position emphasizes hands-on leadership, with the Venue Manager staying visible on the floor to interact with guests, assess their satisfaction, and elevate their experiences continuously. The Venue Manager is tasked with upholding all operating procedures, ensuring guest safety, and maintaining fully staffed and efficient guest areas at all times. Moreover, this role requires coaching and developing the front-of-house team by providing real-time supervision, fostering team engagement, and cultivating a culture rooted in care and accountability.
Operational excellence is a core part of this role. The Venue Manager is responsible for executing opening and closing procedures, managing shifts, leveraging business metrics and guest feedback to drive performance improvements, and maximizing revenue and profitability. They also oversee ordering, inventory management, and facility needs to maintain smooth day-to-day operations. This position demands a leader who upholds Topgolf's core values while maintaining compliance with all health, safety, and operational standards. The Venue Manager champions a positive, high-energy work environment that mirrors the Topgolf brand identity.
Success in this role involves strong competencies in customer focus, effective team building, results-driven operations, and clear communication. The Venue Manager will build strong customer relationships by taking guest satisfaction seriously and holding the team accountable for exceeding expectations. They will also develop cohesive teams, coach them in delivering best-in-class hospitality, reward team efforts, and maintain team spirit. Additionally, this leader keeps the team focused and motivated under pressure, using business insights to achieve operational goals and maintain standards even in challenging situations. Furthermore, the Venue Manager communicates effectively across different audiences, encouraging open dialogue and breaking down barriers to ensure smooth operations.
The Venue Manager position requires a minimum of two years of management experience in restaurant, hotel, or entertainment venues, a high school diploma or equivalent, and the ability to obtain necessary licenses and certifications. Applicants must be 21 years of age or older per local laws. This physically demanding role requires the ability to lift and move items up to 50 pounds, stay on feet throughout shifts, navigate various weather conditions, and communicate clearly in a lively venue environment. The Greensboro venue offers additional benefits including free play, discounted food, health, dental, and vision insurance, a 401(k) plan with team member match, and access to a mental well-being platform for qualifying employees. This opportunity is ideal for someone passionate about leadership, hospitality, and creating memorable guest experiences in a dynamic and supportive workplace.
The role of Venue Manager at Topgolf Greensboro is a pivotal position responsible for leading the guest experience and managing front-of-house operations with a high standard of service and hospitality. This full-time position emphasizes hands-on leadership, with the Venue Manager staying visible on the floor to interact with guests, assess their satisfaction, and elevate their experiences continuously. The Venue Manager is tasked with upholding all operating procedures, ensuring guest safety, and maintaining fully staffed and efficient guest areas at all times. Moreover, this role requires coaching and developing the front-of-house team by providing real-time supervision, fostering team engagement, and cultivating a culture rooted in care and accountability.
Operational excellence is a core part of this role. The Venue Manager is responsible for executing opening and closing procedures, managing shifts, leveraging business metrics and guest feedback to drive performance improvements, and maximizing revenue and profitability. They also oversee ordering, inventory management, and facility needs to maintain smooth day-to-day operations. This position demands a leader who upholds Topgolf's core values while maintaining compliance with all health, safety, and operational standards. The Venue Manager champions a positive, high-energy work environment that mirrors the Topgolf brand identity.
Success in this role involves strong competencies in customer focus, effective team building, results-driven operations, and clear communication. The Venue Manager will build strong customer relationships by taking guest satisfaction seriously and holding the team accountable for exceeding expectations. They will also develop cohesive teams, coach them in delivering best-in-class hospitality, reward team efforts, and maintain team spirit. Additionally, this leader keeps the team focused and motivated under pressure, using business insights to achieve operational goals and maintain standards even in challenging situations. Furthermore, the Venue Manager communicates effectively across different audiences, encouraging open dialogue and breaking down barriers to ensure smooth operations.
The Venue Manager position requires a minimum of two years of management experience in restaurant, hotel, or entertainment venues, a high school diploma or equivalent, and the ability to obtain necessary licenses and certifications. Applicants must be 21 years of age or older per local laws. This physically demanding role requires the ability to lift and move items up to 50 pounds, stay on feet throughout shifts, navigate various weather conditions, and communicate clearly in a lively venue environment. The Greensboro venue offers additional benefits including free play, discounted food, health, dental, and vision insurance, a 401(k) plan with team member match, and access to a mental well-being platform for qualifying employees. This opportunity is ideal for someone passionate about leadership, hospitality, and creating memorable guest experiences in a dynamic and supportive workplace.
Job Requirements
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Set the daily standard for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Always uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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