Front of House Manager

Fournee Bakery is a beloved local artisan bakery located in Berkeley, renowned for its dedication to the craft of baking. We emphasize sourcing the highest quality ingredients available to create exceptional baked goods that delight our community. As a staple in Berkeley's vibrant culinary scene, Fournee Bakery has earned its reputation through commitment to quality, artistry, and the warmth of its customer service. Our mission goes beyond simply baking delicious products; it includes fostering a welcoming atmosphere where every guest's experience is memorable and first-rate.

At Fournee Bakery, we pride ourselves on cultivating a supportive and harmonious work environment. Our team is united by a shared passion for food and service excellence, and we believe in empowering every employee to contribute their best to our collective success. We operate with a strong emphasis on collaboration, respect, and continuous improvement, all while maintaining the authentic artisan spirit that defines us.

We are currently seeking a Front of House (FOH) Manager to join our passionate team. This role is critical to ensuring that the customer service operations run smoothly and that the bakery maintains the high standards we are known for. The FOH Manager will lead a small but highly effective customer service team, acting as the bridge between the kitchen and front-of-house operations, ensuring a seamless experience for customers and staff alike.

The ideal candidate for this full-time position will be highly organized, dependable, and punctual, exemplifying leadership by setting a positive example. Experience in bakeries, restaurants, cafes, or other customer service environments, along with familiarity with point-of-sale (POS) systems, is essential. You should bring a genuine interest in both the food we create and the processes behind it. Being a proactive problem solver and a skilled communicator with staff and customers is vital to successfully managing the diverse daily challenges that arise in a bustling bakery.

The FOH Manager’s responsibilities encompass onboarding and training new employees, managing staff schedules, covering shifts when necessary, delegating cleaning and operational tasks, and ensuring effective communication across the team. Beyond staffing, the role involves keen oversight of daily operations—monitoring order accuracy, maintaining front-of-house presentation, keeping food stocked and fresh, and collaborating closely with kitchen managers to ensure cohesive workflow.

Fiscal responsibilities are also an important aspect of the position. These include conducting weekly bank deposits, handling petty cash and cash drawer reconciliation, managing tip reporting and sharing between front and back-of-house staff, and providing payroll support. Coordinating supply orders—covering coffee, packaging, and other operational necessities—and nurturing vendor relationships are further vital components of the role.

Additionally, the FOH Manager will take charge of holiday and seasonal event planning, orchestrating special menus, pre-order tracking, staffing, packaging, and customer communications through various channels such as the website, voicemail, and in-store signage. Keeping the POS system and website updated with current items and pricing also falls under the manager’s remit, ensuring customers have access to accurate, timely information.

The ideal candidate must be physically capable of performing the demands of the role, including standing for prolonged periods, lifting and carrying supplies downstairs, sitting for light office tasks, and bending or reaching as needed.

We offer a competitive starting wage beginning at $30 per hour, with additional compensation based on experience. This position also benefits from tips and bonuses, making it both rewarding and lucrative. Our comprehensive benefits package includes healthcare and dental insurance, generous paid time off (PTO), retirement savings with company matching, and a warm, supportive work environment that values every team member's contribution. If you are a hardworking, dedicated service professional passionate about artisanal food and excellent customer service, we encourage you to apply to join the Fournee Bakery family.