Front of House Manager

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Job Description

Boston's Restaurant and Sports Bar is a vibrant family-friendly establishment and energetic sports bar that brings communities together through a love of sports, good food, and great company. Unlike Boston Pizza Restaurants, LP, Bostons Restaurant and Sports Bar operates through independent franchisees who are individual business owners responsible for managing their own wage and benefit programs. This autonomy allows each franchise to tailor its operations to the specific needs of its local community, ensuring a unique and personalized experience at every location. Bostons prides itself on offering handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and a diverse selection of local beers, making it an ideal gathering spot for various occasions including sports events, birthdays, family reunions, happy hours, and fundraisers. With a focus on delivering exceptional guest experiences, Bostons provides a welcoming atmosphere where guests can relax, celebrate, and enjoy quality food and beverages.

The role of the Front of House Manager at Bostons Restaurant and Sports Bar is a critical leadership position reporting directly to the General Manager. The primary responsibilities focus on overseeing the front of house operations, which includes managing and developing the team of servers, hosts, bartenders, and hourly supervisors to maintain superior service standards. The Front of House Manager plays a vital role in creating and sustaining a positive and energetic restaurant culture that promotes teamwork and high morale. Financial accountability is a key aspect of the position, with the manager tasked with meeting budgeted financial goals involving front of house labor costs and guest satisfaction metrics. This role requires strategic scheduling, prompt issue resolution, and diligent monitoring of service quality to ensure that guests receive a friendly and responsive experience every time they visit.

An essential part of the Front of House Manager's duties is maintaining a clean, sanitized, and inviting environment that complies with all health and safety regulations. This includes adherence to occupational health standards and security protocols to guarantee the safety of both guests and employees. Responsible service of alcohol is also paramount, adhering strictly to licensing requirements, Serve Safe Alcohol training, and Bostons Pizza training guidelines. The position demands strong leadership skills, business acumen, and an ability to work efficiently during high-volume peak periods, often requiring flexible hours during evenings, weekends, and holidays. Candidates who thrive in fast-paced environments with a resilient and proactive management style will find this role rewarding and impactful within the Bostons team.

Job Requirements

must have 3-5 years of progressive management experience in a full-service restaurant
must have proven leadership skills
must possess knowledge of computers such as MS Word and Excel and Point of Sale system
must be able to work flexible hours including evenings, weekends, and holidays
must have strong analytical and decision-making skills
must possess a strong sense of urgency and command presence management style
must have leadership skills able to direct, coach, and supervise a team
must have strong business acumen including understanding of budgets and operating costs
must have strong communication and interpersonal skills
must have customer service skills able to exceed guest expectations
must be able to multi-task in a fast-paced environment
must be able to perform efficiently during high volume peak periods
must be eligible to work in the United States

Job Qualifications

3-5 years of progressive management experience in a full-service restaurant
proven leadership skills and ability to follow-through
knowledge of computers (MS Word, Excel) and Point of Sale system
ability to work flexible hours during evenings, weekends, and holidays
strong analytical and decision-making skills
possess a strong sense of urgency and command presence management style
leadership skills able to direct, coach, and supervise a team
strong business acumen including understanding of budgets and operating costs
strong communication and interpersonal skills both written and oral
customer service skills able to exceed guest expectations
ability to multi-task in a fast-paced environment
able to perform efficiently during high volume peak periods
must be eligible to work in the United States

Job Duties

Create, lead, and manage a positive and fun restaurant culture
increase sales by ensuring guest satisfaction and prompt problem resolution
lead, manage, and deliver a friendly guest focused experience
schedule FOH team in accordance with budgeted targets and service goals
maintain a positive attitude that promotes teamwork within the restaurant
ensure operational and occupational health and safety standards are in place and followed
maintain appropriate security protocols for guest, employee, and restaurant safety
ensure responsible selling and service of alcohol as mandated by licensing authorities and training guidelines
perform other duties as required