Front of House (FOH) Manager

Baltimore, MD, USA|

Job Overview

Compensation

Salary

Exact $55,000.00

Benefits

competitive pay

Paid vacation

hands-on training

mentorship

team-driven culture

growth opportunities

Medical insurance

Dental Insurance

Vision Insurance

Employee Discounts

dynamic work environment

Job Description

Nick's Fish House is a celebrated Baltimore dining establishment known for its fresh seafood offerings, regional culinary specialties, and the must-try steamed crabs that have earned it a loyal following in the community. Nestled on the scenic waterfront of the Baltimore Peninsula, Nick's provides guests with a lively and inviting atmosphere where they can savor signature dishes such as the famous crab cakes and enjoy popular cocktails like the Orange Crush. The restaurant prides itself on delivering outstanding dining experiences, which are made possible by its dedicated and passionate team spanning front-of-house, kitchen, and management roles. This commitment to quality hospitality is reflected in every aspect of Nick's Fish House, from the warm and attentive service to the high standards of food preparation and presentation that define its menu.

The Front of House (FOH) Manager at Nick's Fish House plays a pivotal role in overseeing the daily restaurant operations with a focus on ensuring superior guest satisfaction and fostering a positive, supportive work environment. Reporting to the Assistant General Manager, this leadership position requires a dynamic individual capable of managing and motivating the FOH team, maintaining strict adherence to food safety and sanitation protocols, and collaborating closely with upper management to drive sales growth and operational efficiency. The FOH Manager's responsibilities extend to managing financial aspects such as food, labor, and material costs, as well as supervising inventory and compliance with cash handling and security procedures.

This role demands a strong leader with at least three years of managerial experience in the restaurant industry who embodies a guest-first mentality and demonstrates excellent problem-solving skills, effective communication, and organizational abilities. The FOH Manager is expected to conduct team training, lead pre-shift meetings, and cultivate a culture of teamwork and professionalism that aligns with Nick's values of Excellence, Teamwork, Respect, and Accountability. Moreover, the position requires flexibility to work various shifts, including nights, weekends, and holidays. Nick's Fish House offers competitive compensation starting at $55,000 annually, a comprehensive benefits package, and opportunities for career growth within a supportive and team-oriented work environment. Joining Nick's means becoming part of a passionate community committed to hospitality excellence and mutual respect.

Job Requirements

Minimum of 3 years of restaurant managerial experience
Ability to lead and motivate a team
Commitment to guest-first service
Effective problem-solving and conflict resolution skills
Ability to multitask and make decisions under pressure
Knowledge of food safety and sanitation
Strong communication and organizational skills
Professional demeanor
Availability to work flexible hours including weekends and holidays

Job Qualifications

Minimum of 3 years of restaurant industry experience in a managerial role
Strong leadership skills with the ability to motivate and inspire a team
A guest-first mindset and commitment to delivering outstanding hospitality
Demonstrated ability to effectively address and resolve challenges with both guests and team members
Ability to manage multiple priorities and make quick, confident decisions in a fast-paced environment
Strong communication, problem-solving, and organizational skills
Understanding of food safety, sanitation regulations, and restaurant operations
A friendly, approachable, and professional demeanor
Willingness to work a flexible schedule, including days, nights, weekends, and holidays

Job Duties

Oversee front-of-house operations, ensuring exceptional guest experiences and a positive team environment
Supervise and motivate FOH staff, reinforcing a fun, professional, and hospitality-driven atmosphere
Monitor, reinforce, and ensure that food safety and sanitation procedures are executed according to policy and health regulations
Work closely with the General Manager to drive sales growth, guest satisfaction, and operational efficiency
Manage food, labor, material costs, and other controllable expenses to meet financial goals
Ensure cash handling, property security, and product control policies are consistently followed
Monitor inventory levels, oversee ordering, and ensure product availability
Interview and select qualified applicants, ensuring a strong team-oriented culture
Train and develop team members in hospitality, service, and sales techniques to maximize performance and retention
Lead pre-shift meetings to communicate daily goals, expectations, and service standards
Anticipate and identify operational challenges, implementing solutions to optimize guest experience
Work as part of a team-service approach, collaborating with colleagues to maintain a stress-free and engaging work environment
Maintain a positive attitude and professional demeanor, embodying Nick's values of Excellence, Teamwork, Respect, and Accountability