Front of House Concessions

Berkeley, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $23.50

Benefits

Professional development support

sick leave

Job Description

Berkeley Repertory Theatre (Berkeley Rep) is a renowned nonprofit theatre company that has evolved from its humble beginnings as a storefront stage in 1968 to becoming an international leader in innovative and groundbreaking theatre. Recognized for its commitment to artistic excellence, adventurous programming, and cultural relevance, Berkeley Rep is known for fostering a welcoming and inclusive environment for both emerging and established artists. Over the decades, Berkeley Rep has connected with over six million patrons through more than 500 productions, including 85 world premieres. The theatre has earned distinguished national accolades, such as eight Tony Awards, nine Obie Awards, eleven Drama Desk Awards, a Grammy Award, and a Pulitzer Prize. In 1997, it received the Tony Award for Outstanding Regional Theatre, cementing its place on the national stage. Offering an eclectic seven-play season alongside up to four special event presentations annually, Berkeley Rep provides audiences with an enriching theatrical experience by showcasing diverse artistic voices, themes, and perspectives.

The Front of House Concessions position within the Marketing and Audience Services department at Berkeley Rep plays an essential role in delivering exceptional hospitality and customer service to a diverse range of theatre patrons. Reporting to the Front of House Manager, this part-time, non-exempt, overhire role involves working show-specific shifts predominantly from Tuesday to Sunday, which includes evenings and holidays. The position offers competitive compensation at $23.50 per hour.

In this vital role on Berkeley Rep's audience services team, Front of House Concessions staff are responsible for providing an elevated level of hospitality by engaging warmly with guests, answering questions, and efficiently handling concession orders. The team fosters a culture of Radical Welcome and inclusivity, ensuring all patrons feel valued and comfortable while maintaining accuracy, safety, and efficiency when serving food and beverages. Staff are expected to work on-site and adhere to all food handling, sanitation, and health regulations, while maintaining high standards of cleanliness and organized concession service areas.

Ideal candidates will possess emotional intelligence, observation skills, and an outgoing personality that thrives in a fast-paced environment. While bartending experience and knowledge of food service standards are advantageous, Berkeley Rep provides comprehensive training for its team members. The position demands flexibility, teamwork, and an unwavering commitment to promoting equity, diversity, and inclusion. Staff also play an integral part in upholding AEDIA (antiracism, equity, diversity, inclusion, and access) initiatives by participating actively in workshops and ongoing professional development. This role offers an exciting opportunity to be part of a vibrant community dedicated to artistic innovation, exceptional service, and a welcoming atmosphere for all guests.

Job Requirements

Ability to stand for extended periods
Ability to lift, carry, and stock concession supplies
Basic point-of-sale experience preferred
Strong customer service skills
Ability to work in a fast-paced environment accurately
Attention to detail and commitment to cleanliness and food safety
Ability to work collaboratively in a team setting
Reliability and punctuality
Responsiveness to communication
Commitment to antiracism, equity, diversity, inclusion, and access initiatives

Job Qualifications

Strong customer service, interpersonal, and communication skills
Ability to work efficiently and accurately in a fast-paced environment
Attention to detail and commitment to cleanliness and food safety standards
Ability to learn product information, pricing, and service procedures
Basic point-of-sale experience preferred
Ability to work collaboratively as part of a team
Reliability, punctuality, and responsiveness to communication
Ability to stand for extended periods and lift, carry, and stock concession supplies as needed
A strong interest in and commitment to antiracism, equity, diversity, inclusion, and access (AEDIA) initiatives

Job Duties

Provide Radical Welcome by greeting guests, answering questions, and processing concession orders
Develop and maintain knowledge of concession offerings, including snacks, beverages, pricing, and promotions
Prepare and serve beverages according to portion standards, and responsible service practices
Maintain accurate pour amounts and product consistency for all beverage services
Operate point-of-sale systems and credit card transactions accurately
Stock, organize, and replenish concession inventory before, during, and after events
Maintain clean and organized concession areas, storage spaces, and service stations
Follow all food handling, sanitation, and health code requirements
Monitor inventory levels and communicate restocking needs to supervisors
Assist with opening and closing cleaning procedures
Work collaboratively with colleagues to ensure efficient service during high-volume periods
Contribute to a welcoming, safe, and positive environment for guests and team members
Respond promptly and professionally to guest needs, operational updates, and communications from supervisors and team members
Demonstrate a high degree of coachability and ability to integrate feedback into daily workflows and processes
Actively participate in workshops and training, including harassment prevention, bystander intervention, and antiracism, equity, diversity, inclusion, and access initiatives
All other duties as assigned