Front of House

Badger State Brewing Company is an independent and family-owned beverage company based in Green Bay, Wisconsin. Established in 2013 by locals Andrew Fabry and Sam Yanda, the company has grown from a modest local brewery into a thriving craft beverage business deeply rooted in community, creativity, and a commitment to doing things the right way. The company prides itself on a culture that values authenticity, teamwork, and a passion for craft – reflecting a true Wisconsin spirit. As a progressive organization, Badger State Brewing continually innovates by launching new beverage lines such as cider and seltzer, finding sustainable operational methods, and investing in its people and surroundings to strengthen its local ties and broader craft beverage identity.

The role of Guest Experience Manager at Badger State Brewing Company is pivotal in enhancing and maintaining a positive and memorable guest experience across all hospitality operations. This leadership position involves managing frontline staff, overseeing private and tap room events, and coordinating food and beverage programming. The successful candidate will play an essential role in ensuring customer satisfaction, driving hospitality quality, and fostering a welcoming environment that aligns with the company’s ethos. Responsibilities include managing guest inquiries and feedback, planning and executing events such as live music and festivals, guiding and motivating hospitality staff including Tap Room Managers and Assistant Managers, as well as maintaining operational compliance and inventory oversight.

Applicants are expected to bring at least five years of relevant experience, preferably in bar, restaurant, or tap room operations with a strong marketing background, complemented by degrees or certificates in marketing or related fields. Proficiency in graphic design and content creation, a curiosity for beverage trends, and skills in cocktail production are advantageous. This role demands excellent leadership, communication, and organizational capabilities to handle multiple projects, uphold high standards, and contribute substantively to the company’s growth and guest satisfaction goals.

The company offers a competitive incentive-based commission structure along with travel and expense reimbursements where applicable. Employees benefit from a robust 401k plan with employer matching contributions, enhanced paid parental leave, and generous paid time off that scales with tenure, alongside paid sick leave. Staff discounts on beer and merchandise bolster employee engagement and brand pride. Salaried employees enjoy flexible scheduling to accommodate weekend events, and long-term employees are rewarded with milestone benefits including travel opportunities and sabbaticals. The culture at Badger State Brewing values collaboration, innovation, and a deep respect for craftsmanship, making it an excellent workplace for those who are passionate about delivering high-quality beer and exemplary hospitality experiences.