Front of House

The hiring establishment is a dynamic and customer-focused restaurant dedicated to providing exceptional dining experiences to its guests. Known for its welcoming atmosphere and commitment to quality service, this restaurant offers a diverse menu featuring a variety of food and beverage options. The establishment prioritizes training and development to ensure every team member is equipped with the skills necessary to deliver outstanding service. This focus on staff excellence creates a warm and inviting environment that makes guests feel valued and appreciated.

This role involves working closely with the Assistant Manager or General Manager and plays a crucial part in the day-to-day operations of the restaurant. The position requires individuals who are punctual, well-prepared, and properly attired in the designated uniform. Key responsibilities include completing a comprehensive training program and passing associated tests to understand the standards of service expected. Employees are expected to greet guests warmly, follow a detailed steps-of-service protocol, and ensure a smooth dining experience from seating to payment.

The job entails preparing dining areas meticulously, including setting up tables with linens, silverware, and glassware, and folding napkins with care. Additionally, assisting hosts in answering phones, taking reservations, and managing to-go orders is part of the role, as well as helping with food running and completing assigned side work at the end of shifts. Employees are also responsible for cashing out with the manager, providing all necessary documentation such as credit card slips and house charges.

This position demands physical stamina, including standing or walking for extended periods, the ability to lift and carry up to 30 pounds, and performing repetitive movements. Interaction with guests and team members is frequent, requiring excellent communication and conflict resolution skills. Safety is paramount, with employees needing to be mindful of minor risks like burns or cuts and working effectively both indoors and outdoors, where applicable.

Overall, this role offers an excellent opportunity for individuals seeking to develop their skills in the hospitality industry, deliver excellent customer service, and contribute to a positive team environment. The position is full-time and involves interaction with a diverse clientele, ensuring each guest’s experience is memorable and enjoyable. Salary details are competitive and may be discussed during the interview process.