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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $15.24
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Job Description
The hiring company operates within the retail sector, specializing in providing exceptional customer service and efficient sales processes. This institution values professionalism, teamwork, and a strong commitment to customer satisfaction, striving to uphold high standards through every level of its operations. With a focus on a supportive and structured working environment, the company is dedicated to employee development and empowering staff to meet and exceed company goals. The company is currently seeking a Front End Supervisor to join their sales department. This role reports directly to the Branch Manager and is classified as a non-exempt position, ensuring adherence to labor... Show More
Job Requirements
- Bachelor’s degree or high school diploma or GED with at least 4 years experience in customer service or related field or any appropriate combination of education and experience
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures including discounts, interest, proportions, percentages, area, mass and volume
- Effective oral and written communication skills
- High level of interpersonal skills to handle sensitive situations
- Commitment to company values and strong customer orientation
- Computer literacy
Job Qualifications
- Bachelor’s degree or high school diploma or GED with at least 4 years experience in customer service or related field or any appropriate combination of education and experience
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures including discounts, interest, proportions, percentages, area, mass and volume
- Effective oral and written communication skills
- High level of interpersonal skills to handle sensitive situations
- Commitment to company values and strong customer orientation
- Computer literacy
Job Duties
- Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval
- Ensures friendly, efficient and professional customer service
- Ensures compliance with established sales and security policies and procedures
- Investigates and resolves customer complaints in a timely and professional manner
- Assists customers with product location and detailed information when needed
- Plans and prepares work schedules to include lunch and vacation
- Performs cashier check-outs and operates register when needed
- Performs supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions
- Assists checkers in comparing customer receipts to items on cart to avoid losses
- Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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