Front End Manager

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.59 - $20.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Paid holidays

Job Description

Our client is a reputable company operating within the retail and grocery sector, primarily focused on delivering exceptional customer service and efficient operations at the front end of their stores. They strive to create a seamless shopping experience by ensuring that products are properly managed from the point of purchase to exit, thereby maintaining high standards of quality and security. With a strong commitment to customer satisfaction, this company values professionalism, efficiency, and positive interaction with customers at all times. As a well-established business in the retail industry, their operational teams work diligently to uphold these values while providing comprehensive training and support to their staff.

We are currently seeking a highly motivated and experienced Front End Manager to join our team in the Operations department. This is a salaried, exempt position supervised by the Branch Manager, aimed at overseeing front-end activities to guarantee that products are loaded, rung up, and processed efficiently and securely. The Front End Manager plays a critical role in supervising cashiers, loaders, and other front-end personnel to maintain a smooth flow of customers and uphold company standards of service and security. They are responsible for managing staff schedules, monitoring compliance with operational procedures, and addressing customer issues promptly to uphold a positive shopping atmosphere. This role requires strong leadership qualities, excellent customer service skills, and the ability to manage multiple tasks in a fast-paced retail environment.

The Front End Manager ensures the integrity of product handling by supervising loaders as they count and load goods, preventing discrepancies and maintaining security protocols. They work closely with front-end supervisors to double-check transactions and verify receipts, helping to reduce errors and provide transparency in operations. This position also involves managing team performance, conducting training on job responsibilities and safety procedures, and making staffing decisions including hiring, firing, and promotions. The Front End Manager is expected to anticipate busy periods and adjust staffing accordingly to minimize wait times and improve customer satisfaction.

Additionally, the role involves maintaining high standards for appearance and conduct among front-end employees, as well as ensuring that operating equipment such as scanners and registers are functional and well-stocked. The manager plays a key role in fostering customer engagement by monitoring feedback and addressing concerns related to product availability and service quality. They also maintain logs for product issues and new item requests, collaborating with management to optimize store offerings. This front-line leadership position demands a proactive approach to problem-solving and a commitment to company values and customer orientation, creating an environment that encourages teamwork and excellence in retail operations.

Job Requirements

Bachelor’s degree or high school diploma or GED with at least 4 years experience in customer service or related field
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
Ability to effectively present information and respond to questions from managers, clients, and general public
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass and volume
Effective oral and written communication skills
High level of interpersonal skills to handle sensitive situations
Commitment to company values and strong customer orientation
Computer literacy

Job Qualifications

Bachelor’s degree or high school diploma or GED with at least 4 years experience in customer service or related field
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
Ability to effectively present information and respond to questions from managers, clients, and general public
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass and volume
Effective oral and written communication skills
High level of interpersonal skills to handle sensitive situations
Commitment to company values and strong customer orientation
Computer literacy

Job Duties

Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval
Oversees supervisors cashiers and loaders
Monitors loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered
Makes sure that loaders are loading and conducting piece counts and calling off to supervisors
Secures front end by making sure the loader and cashier do not exchange information on counts from the receipt
Makes sure that loaders are loading wagons and assisting customers to the parking lot
Manages cashiers and loaders to make sure that customers are getting out on a timely basis
Prevents long lines and delayed customer checkouts
Anticipates busy times of each day, week and/or season
Assures that cashiers are checking big boxes to ensure the integrity of the ring-up
Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt
Reviews cashier and loader errors and documents in log, for them to sign
Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers
Keeps logs of items not properly labeled to make sure they are corrected on floor
Monitors cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product
Assures that customer problems are handled quickly, courteously and professionally so as not to allow the cashier or loader to have words with the customer
Assures that the front end has proper staffing and operating equipment to allow quick and accurate checkout Including scanners and registers
Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor
Maintains a New Item Request log which is reviewed weekly with the Branch Manager
Ensures that customers have adequate supply of wagons that are working and roll easy
Makes sure that employees in front end are properly dressed and wearing their name tags
Develops weekly schedule for cashiers and loaders as well as lunches and breaks
Assigns employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area
Trains employees in job responsibilities and safe operating procedures
Makes recommendations for hiring, firing and promoting of employees
Performs other duties as assigned
Maintains integrity of F/E displays and stocking areas
Ensure all supervisors are completing a minimum of 5 test checks per day they work
Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.
Performs other work-related duties as required and assigned