Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $1.00
Work Schedule
Standard Hours
Benefits
weekly pay
Free BJ's memberships
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Job Description
BJ's Wholesale Club is a leading membership-only warehouse club dedicated to providing families and businesses with quality products at wholesale prices. With a workforce exceeding 30,000 team members, BJ's prioritizes delivering exceptional service and value to its members, ensuring they save on the items that matter most. The company fosters a culture rooted in purpose and opportunity, making it an ideal workplace for individuals seeking meaningful career growth and development in retail and customer service environments. BJ's Wholesale Club offers a comprehensive benefits package designed to support the health, well-being, and financial security of its employees, including weekly pay, complimentary memberships, generous paid time off, flexible health benefits, retirement savings plans, and employee stock purchase options.
The Front End Lead role at BJ's Wholesale Club plays a crucial part in the club’s daily operations by overseeing front-line team members in the absence of the Front End Manager. This position requires strong leadership, coaching, and development skills to ensure excellent member service at every touchpoint. The Front End Lead is responsible for driving membership programs and initiatives, supporting team member training and engagement, and maintaining operational standards that promote a safe, positive member and employee experience. This role demands a proactive leader who can manage staffing, delegate tasks, and monitor performance using key business data and membership metrics to achieve business goals.
Key responsibilities include supervising cashiers, self-checkout operators, and membership desk associates while providing excellent customer service and handling escalated member concerns efficiently. The Front End Lead leads by example, modeling BJ's GOLD Member Service Standards—Greet, Anticipate, Appreciate—and ensures that all club standards related to cleanliness, signage, and merchandising are upheld. Additionally, the role requires managing point-of-sale systems, processing transactions, and supporting the onboarding and development of team members through coaching and training initiatives. BJ’s Wholesale Club values leadership competencies such as strategic thinking, effective communication, team collaboration, and accountability, all of which are essential for success in this role.
With a starting salary from $18.50 per hour, this position offers an excellent opportunity for candidates with prior leadership, membership sales, or cashier experience who are eager to grow their career in a fast-paced retail environment. BJ’s embraces diversity and inclusion, encourages ethical decision-making and engagement, and provides a supportive, community-focused work culture. If you are passionate about delivering exceptional member experience and leading high-performing teams, the Front End Lead role at BJ's Wholesale Club is a rewarding career choice.
The Front End Lead role at BJ's Wholesale Club plays a crucial part in the club’s daily operations by overseeing front-line team members in the absence of the Front End Manager. This position requires strong leadership, coaching, and development skills to ensure excellent member service at every touchpoint. The Front End Lead is responsible for driving membership programs and initiatives, supporting team member training and engagement, and maintaining operational standards that promote a safe, positive member and employee experience. This role demands a proactive leader who can manage staffing, delegate tasks, and monitor performance using key business data and membership metrics to achieve business goals.
Key responsibilities include supervising cashiers, self-checkout operators, and membership desk associates while providing excellent customer service and handling escalated member concerns efficiently. The Front End Lead leads by example, modeling BJ's GOLD Member Service Standards—Greet, Anticipate, Appreciate—and ensures that all club standards related to cleanliness, signage, and merchandising are upheld. Additionally, the role requires managing point-of-sale systems, processing transactions, and supporting the onboarding and development of team members through coaching and training initiatives. BJ’s Wholesale Club values leadership competencies such as strategic thinking, effective communication, team collaboration, and accountability, all of which are essential for success in this role.
With a starting salary from $18.50 per hour, this position offers an excellent opportunity for candidates with prior leadership, membership sales, or cashier experience who are eager to grow their career in a fast-paced retail environment. BJ’s embraces diversity and inclusion, encourages ethical decision-making and engagement, and provides a supportive, community-focused work culture. If you are passionate about delivering exceptional member experience and leading high-performing teams, the Front End Lead role at BJ's Wholesale Club is a rewarding career choice.
Job Requirements
- High school diploma or equivalent
- Prior retail or customer service experience preferred
- Ability to stand and move frequently, handling merchandise including lifting up to 30 pounds
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Must be able to provide excellent customer service and resolve member concerns
- Must be able to use point-of-sale systems and online task management tools
- Regular, predictable, full attendance required
Job Qualifications
- Prior leadership experience preferred
- Prior membership or sales knowledge and experience preferred
- Prior cashier experience preferred
- Basic math skills required
Job Duties
- Supervises the front line including cashiers, SCO, and membership desk in the absence of the Front End Manager
- Models and provides excellent Member service while coaching, teaching and developing team members
- Drives membership metrics through acquisition, retention, loyalty and experience programs
- Drives member engagement, speed, and productivity on the front end
- Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline team members
- Utilizes cashier observation forms, cashier productivity boards, and membership metrics reports to drive performance and Member engagement
- Performs front end responsibilities including closing through POS and handling member escalated service issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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