
Job Overview
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401K Matching
competitive pay
Bonuses
Referral program
Job Description
Sethi Management is a hospitality company dedicated to creating meaningful experiences for both its employees and guests. As a team-oriented establishment, it emphasizes kindness, connection, and a supportive work environment where every individual feels valued and seen. The company takes pride in fostering personal growth and professional development within its workforce, offering opportunities for employees to thrive and advance. Sethi Management operates with a foundation of open communication, genuine hospitality, and high standards for quality service while nurturing a culture of mutual respect and teamwork.
The role of Front Desk/Guest Service at Sethi Management is an essential position designed for individuals who are passionate about delivering exceptional hospitality experiences. This role requires providing a welcoming, safe, and efficient environment for guests, acting as the first point of contact during their stay. Front Desk team members handle numerous responsibilities including checking guests in, ensuring room assignments and rates are accurate, and maintaining up-to-date records through front desk software. The position demands excellent communication skills, knowledge of office software, and the ability to work flexible shifts including potential overnight relief night audit shifts from 11 PM to 7 AM twice a week.
In this role, employees are expected to uphold brand standards consistently and respond promptly to guest requests, ensuring guest satisfaction and comfort throughout their visit. The role involves operating a balanced cash and billing drawer, maintaining records of room availability and guest accounts, as well as following all safety and emergency procedures. This position is ideal for those who enjoy working in a dynamic environment, value teamwork, and want to grow their hospitality career in a professional and friendly setting. Sethi Management supports its team through competitive pay, bonuses, health insurance, and numerous other benefits designed to care for the wellbeing of its employees as much as that of its guests.
The role of Front Desk/Guest Service at Sethi Management is an essential position designed for individuals who are passionate about delivering exceptional hospitality experiences. This role requires providing a welcoming, safe, and efficient environment for guests, acting as the first point of contact during their stay. Front Desk team members handle numerous responsibilities including checking guests in, ensuring room assignments and rates are accurate, and maintaining up-to-date records through front desk software. The position demands excellent communication skills, knowledge of office software, and the ability to work flexible shifts including potential overnight relief night audit shifts from 11 PM to 7 AM twice a week.
In this role, employees are expected to uphold brand standards consistently and respond promptly to guest requests, ensuring guest satisfaction and comfort throughout their visit. The role involves operating a balanced cash and billing drawer, maintaining records of room availability and guest accounts, as well as following all safety and emergency procedures. This position is ideal for those who enjoy working in a dynamic environment, value teamwork, and want to grow their hospitality career in a professional and friendly setting. Sethi Management supports its team through competitive pay, bonuses, health insurance, and numerous other benefits designed to care for the wellbeing of its employees as much as that of its guests.
Job Requirements
- high school diploma or equivalent
- prior customer service or hospitality experience preferred
- availability to work flexible shifts including overnight hours
- strong interpersonal and communication skills
- basic computer proficiency
- ability to handle cash transactions
- knowledge of safety and emergency procedures
- ability to manage multiple tasks simultaneously
Job Qualifications
- high school diploma or equivalent
- prior experience in front desk or guest service roles preferred
- excellent communication skills
- proficiency with office and front desk software
- ability to multitask in a fast-paced environment
- strong customer service orientation
- ability to work flexible hours including night shifts
Job Duties
- provide a clean and safe environment for guests
- check in guests in an efficient and friendly manner
- assure that guest is assigned type of room requested and the correct rate is charged and address guest issues
- follow brand standards
- keep records of room availability and guest accounts and operate front desk software
- maintain a balanced cash/billing drawer
- welcome guests and respond to requests in a prompt and professional manner
- know all safety and emergency procedures
- demonstrate knowledge of office software
- communicate effectively
- work flexible shifts
- perform relief night audit shifts twice a week from 11 PM to 7 AM
Job Criteria
Experience
No experience required
Job Location
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