Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Free games
flexible schedules
Employee Discounts
Job Description
Dave & Buster's is a dynamic entertainment and dining establishment known for blending an exciting game arcade with a full-service restaurant. Established to provide an unparalleled guest experience, Dave & Buster’s stands out as a vibrant venue where fun meets exceptional service. The brand is recognized nationwide for its innovative approach to entertainment, offering guests a wide variety of games alongside delicious food and drinks. No two days are ever the same at Dave & Buster's, as the lively atmosphere and dedication to guest satisfaction make it a unique place to work. The company prides itself on fostering a supportive... Show More
Job Requirements
- must be at least 16 years of age
- must demonstrate ability to read and communicate in English
- must be able to articulate clear greetings, requests for assistance, and farewells to guests
- must be skilled at calmly responding to dissatisfied guests and calling issues to manager's attention
- must be friendly and able to smile frequently
- employees need to be able to communicate effectively with multiple guests while generating enthusiasm for Dave & Buster’s
- employee needs to be able to work days, nights, and/or weekends as required
- employee must be able to work in noisy, fast paced environment with distracting conditions
- employee must be able to read and write handwritten notes
- employee must be able to lift and carry up to 30 pounds
- employee must be able to move about facility and stand for long periods of time
- employee must be able to walk or stand 100 percent of shift
- employee must frequently reach, bend, and stoop
- employee must be dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
Job Qualifications
- restaurant, retail, or cashier experience preferred but not required
- strong communication skills
- ability to multitask in a fast paced environment
- ability to work flexible schedules including days, nights, weekends
- positive attitude and enthusiasm
- ability to handle guest concerns calmly and professionally
- ability to work cooperatively with team members
- ability to follow dress guidelines and maintain professional appearance
- basic math skills for transaction processing
- ability to read and write in English
- must be at least 16 years of age
Job Duties
- delivers an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
- acts as ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
- smiles and greets guests upon entering
- keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action
- bids farewell to guests leaving and ensures everything was satisfactory and invites guests to return
- prepares for the shift by ensuring area is stocked with supplies such as menus, silverware, power cards, gift cards etc.
- reviews the cleanliness and organization of the front desk and host station
- ensures all menus are stocked and properly cleaned and maintained
- checks for restocking of necessary supplies
- brings all areas up to standard
- discusses problem areas with manager
- conducts merchandise inventory during and after shift, if applicable
- maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate
- notifies manager of any guest that is perceived to be unhappy
- assists other team members as needed or as business dictates
- drives table turn timing by scouting open tables, bussing and cleaning tables as necessary
- rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas
- manages flow from the front doors, efficiently helping guests with needs and directing as needed
- manages wait times and communicates information as needed to guests, team members, and managers
- delivers silverware as guests are seated
- makes timely and accurate calculations of bill transactions
- greets and assists guests efficiently and with a smile while processing transactions
- is responsible for the reconciliation of any monies from their banks
- completes "to go" order transactions for guests and ensures accuracy
- sells merchandise from the front desk, if applicable
- must be friendly and able to smile frequently
- employees need to be able to communicate effectively with multiple guests while generating enthusiasm for Dave & Buster’s
- is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times
- must demonstrate ability to read and communicate in English
- must be able to articulate clear greetings, requests for assistance, and farewells to guests
- must be skilled at calmly responding to dissatisfied guests and calling issues to manager's attention
- must be at least 16 years of age
Job Location
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