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Front Desk/Guest Service Agent - Full Time AM
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.25
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability
Life insurance
401(k) retirement plan
vacation
Sick Time
team discounts
Job Description
Our company is a distinguished entity in the vibrant hospitality industry, dedicated to providing exceptional guest experiences. We pride ourselves on creating a welcoming and accommodating environment that ensures every visitor feels valued and cared for throughout their stay. Recognized for our commitment to quality service and customer satisfaction, our establishment offers a professional and engaging workplace where employees can thrive and grow. As part of our team, employees benefit from a positive work atmosphere that emphasizes courteous interactions, teamwork, and continuous learning. We stand out for our meticulous attention to detail in guest services and for fostering a culture... Show More
Job Requirements
- High school graduate or equivalent
- presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- interpersonal skills including verbal and written communication with the ability to interact with a variety of personalities
- guest service skills including leading by example and taking a proactive approach to problem solving and building a positive reputation for the hotel
- must speak, read, write, and understand English
- bilingual skills a plus
- previous hotel-related experience desired
- availability on weekends and holidays
Job Qualifications
- High school graduate or equivalent
- presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- interpersonal skills including verbal and written communication with the ability to interact with a variety of personalities
- guest service skills including leading by example and taking a proactive approach to problem solving and building a positive reputation for the hotel
- must speak, read, write, and understand English
- bilingual skills a plus
- previous hotel-related experience desired
Job Duties
- Handle requests and transactions of hotel guests
- serve as the main point of contact for all guest requests and needs
- exhibit courteous hospitality at all times to guests and associates
- be proactive in offering additional services and informing guests of hotel facilities and local attractions
- administer hotel guest payment policies
- maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management
- post all charges to guest account
- maintain hotel key security system
- oversee safe deposit boxes for guests
- verify credit cards and balance bank at the end of the shift
- run and verify availability report at the beginning of the shift, update report as needed
- review communications log at the beginning of the shift
- know and follow the hotel’s emergency procedures in the event of an actual emergency
- notify appropriate supervisor immediately of any problem with rooms
- check in and check out should be as expeditious as possible
- knowledge of hotel phone system to allow transferring of calls to rooms and voicemail
- prompt distribution and notification to guests of mail
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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