Front Desk/Guest Service Agent - Full Time AM

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.25 - $19.25
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
long term disability
Life insurance
401(k) retirement plan
vacation
Sick Time
team discounts

Job Description

Our company is a distinguished entity in the vibrant hospitality industry, dedicated to providing exceptional guest experiences. We pride ourselves on creating a welcoming and accommodating environment that ensures every visitor feels valued and cared for throughout their stay. Recognized for our commitment to quality service and customer satisfaction, our establishment offers a professional and engaging workplace where employees can thrive and grow. As part of our team, employees benefit from a positive work atmosphere that emphasizes courteous interactions, teamwork, and continuous learning. We stand out for our meticulous attention to detail in guest services and for fostering a culture of hospitality excellence that resonates in every aspect of our operations.

We are currently seeking to expand our team by hiring a Guest Service Agent who will play a crucial role in enhancing the guest experience at our hotel. This role involves being the primary point of contact for guests, managing check-in and check-out processes efficiently, and addressing all guest requests with professionalism and care. The successful candidate will be responsible for maintaining clear communication with all hotel departments, ensuring a smooth and seamless stay for every guest. This position demands a high level of interpersonal skill, a proactive approach to service, and a passion for hospitality. The Guest Service Agent must maintain the highest standard of service, represent the hotel's values through courteous hospitality, and contribute to a positive work environment. This is an exciting opportunity for someone looking to develop their career in the hospitality sector and gain valuable experience in guest relations, customer service, and hotel operations. We offer a competitive salary and a comprehensive benefits package to support our employees’ well-being and professional growth.

Job Requirements

  • High school graduate or equivalent
  • presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
  • interpersonal skills including verbal and written communication with the ability to interact with a variety of personalities
  • guest service skills including leading by example and taking a proactive approach to problem solving and building a positive reputation for the hotel
  • must speak, read, write, and understand English
  • bilingual skills a plus
  • previous hotel-related experience desired
  • availability on weekends and holidays

Job Qualifications

  • High school graduate or equivalent
  • presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
  • interpersonal skills including verbal and written communication with the ability to interact with a variety of personalities
  • guest service skills including leading by example and taking a proactive approach to problem solving and building a positive reputation for the hotel
  • must speak, read, write, and understand English
  • bilingual skills a plus
  • previous hotel-related experience desired

Job Duties

  • Handle requests and transactions of hotel guests
  • serve as the main point of contact for all guest requests and needs
  • exhibit courteous hospitality at all times to guests and associates
  • be proactive in offering additional services and informing guests of hotel facilities and local attractions
  • administer hotel guest payment policies
  • maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management
  • post all charges to guest account
  • maintain hotel key security system
  • oversee safe deposit boxes for guests
  • verify credit cards and balance bank at the end of the shift
  • run and verify availability report at the beginning of the shift, update report as needed
  • review communications log at the beginning of the shift
  • know and follow the hotel’s emergency procedures in the event of an actual emergency
  • notify appropriate supervisor immediately of any problem with rooms
  • check in and check out should be as expeditious as possible
  • knowledge of hotel phone system to allow transferring of calls to rooms and voicemail
  • prompt distribution and notification to guests of mail

Job Criteria

Experience

Mid Level (3-7 years)


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