Job Overview

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Compensation

Hourly
Exact $22.58
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Benefits

Competitive wages
Management incentive program
Health Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Matching 401k
Paid training
Free Meals
Heated employee parking
Ski and snowboard benefits
flexible schedules
Paid Time Off
employee appreciation events
recognition programs
hotel discounts
Spa Discounts
Dining Discounts
Shopping discounts
Ski and snowboard rental discounts

Job Description

Stein Eriksen Residences represents the pinnacle of contemporary luxury accommodations located in the scenic Deer Valley. This exclusive collection breaks free from the traditional hotel model by offering 39 condominium units and 15 private home units, designed with impeccable modern aesthetics and supreme comfort in mind. Known for its innovative design and attentive service, Stein Eriksen Residences caters to discerning travelers who seek not just a place to stay, but a memorable and sophisticated experience. The Residences are part of the larger Stein Collection, a brand synonymous with excellence in hospitality across its four properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. The Stein Collection is renowned for creating legendary experiences for guests, owners, and employees alike through a deeply rooted commitment to quality and service.

The role being offered is that of a concierge, an essential position responsible for ensuring guest satisfaction through attentive service and expert knowledge of the local area. As a concierge at Stein Eriksen Residences, you will be the first point of contact and an indispensable resource for guests, ensuring every request is handled with patience, tact, and efficiency. This role demands excellent communication skills, resourcefulness, and a friendly yet professional demeanor to create a welcoming and seamless guest experience. Responsibilities include handling guest complaints with seriousness, providing information about local activities and events, making dining reservations, and maintaining continuous communication with other hotel departments to serve guests effectively. Employees are valued as key assets contributing to the success and culture of the Stein Collection, which boasts an environment of respect, loyalty, and positive engagement.

Stein Eriksen Residences does not just offer a job but a career opportunity where team members are encouraged to grow and thrive in a vibrant community-oriented setting. Based in Park City, a town celebrated for its active lifestyle and strong community bonds, working at Stein Eriksen means being part of something bigger that extends beyond the workplace. The company values long-term commitment, with many employees having a tenure of over a decade, highlighting the supportive and gratifying workplace atmosphere. The employment position includes a competitive wage structure with management incentives, and a comprehensive benefits package designed to support the wellness and lifestyle of its employees. Benefits include multiple health insurance options, dental and vision coverage, disability and life insurance plans, a matching 401K program, paid training time, and on-site amenities such as a heated employee parking garage and daily chef-prepared meals free of charge. The role also offers unmatched ski and snowboard benefits at premier resorts in the area, flexible scheduling, time-off policies, and various employee appreciation programs. This opportunity is ideal for individuals passionate about hospitality and delivering outstanding guest experiences in a luxury resort context.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service
  • Strong communication skills
  • Knowledge of local area and points of interest
  • Ability to handle guest complaints tactfully
  • Ability to multitask and work well under pressure
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Excellent communication and interpersonal skills
  • Strong knowledge of local area attractions, restaurants, and events
  • Ability to manage multiple requests and prioritize tasks effectively
  • Professional and friendly demeanor
  • Problem-solving skills and patience under pressure

Job Duties

  • Welcome guests sincerely and make their stay as enjoyable as possible
  • Effectively and seriously deal with guest complaints
  • Serve as information agent for hotel guests and handle their needs in a timely and efficient manner
  • Possess knowledge of Park City and surrounding area points of interest
  • Make and confirm dining reservations for all hotel guests
  • Maintain communication with all hotel departments
  • Demonstrate a friendly, professional attitude with all guests as well as fellow employees
  • Acknowledge owners and previous guests appropriately

Job Criteria

Experience

No experience required


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