Front Desk/Concierge

Las Vegas, NV, USA|

Job Overview

Compensation

Hourly

Exact $18.00

Work Schedule

Day Shifts

Benefits

Medical

Dental

Vision

401k Match

Time Off

Pet insurance

Tuition Reimbursement

Job Description

FirstService Residential is a leading property management company dedicated to transforming the residential community experience across the United States and Canada. With a portfolio comprising over 9,000 residential communities, FirstService Residential stands out as a premier association management service provider by emphasizing exceptional service delivery, growth opportunities for associates, and a commitment to positive workplace culture. The company prides itself on its Great Place to Work certification, highlighting its inclusive and supportive environment for its 19,000 associates. Employees benefit from competitive salaries, comprehensive medical, dental, and retirement plans, as well as ongoing training and professional development support.

The Concierge/Front Desk position at a luxury condominium managed by FirstService Residential offers a dynamic opportunity for candidates looking to build or advance their career in property management. This role is integral to ensuring seamless front desk operations, encompassing welcoming residents and guests, managing access control, assisting with concierge services, and maintaining detailed records and logs. The position not only focuses on customer interaction but also includes operational tasks such as monitoring electronic security systems, responding to emergencies, and administrative duties involving document management with Microsoft Word and Excel.

Working hours for this role are Wednesday through Sunday, from 6:30 am to 3:00 pm, with a starting compensation of $18 per hour. The role offers a hands-on environment for learning and career growth in property management, making it ideal for individuals seeking to enhance their customer service skills while gaining comprehensive industry experience. The successful candidate will develop an understanding of community guidelines, security protocols, and emergency response procedures, contributing to a safe and welcoming residential environment. Additionally, the role includes leadership responsibilities such as supervising and coaching concierge team members, handling resident concerns, and facilitating onboarding for new hires.

This position requires a professional demeanor, strong communication abilities, and the capacity to resolve issues efficiently and empathetically. The role supports a safe and secure building environment through continual monitoring and adherence to safety protocols. Administrative responsibilities ensure that all resident interactions and operational processes are documented accurately and managed effectively, supporting the overall property management goals of FirstService Residential. This is an excellent role for candidates with a customer-oriented mindset who are seeking stable employment with opportunities for growth in a prominent, well-established property management organization.

Job Requirements

high school diploma or equivalency required
must possess strong customer service background
demonstrates excellent customer service, communication and time management skills
must be well groomed and maintain a professional demeanor at all times
knowledge of Microsoft applications especially Outlook, Word and Excel
availability to work Wednesday through Sunday from 6:30 am to 3:00 pm
ability to respond to emergency situations in a timely and efficient manner
consistent and regular attendance
occasional overtime and ability to work extended/flexible hours including weekends
ability to complete required forms accurately
ability to supervise and lead concierge team members
must pass a satisfactory background check

Job Qualifications

high school diploma or equivalency
college level courses in business or hospitality preferred
strong customer service background
excellent customer service, communication and time management skills
well groomed and professional demeanor at all times
general knowledge of the community to provide directions and recommendations
basic knowledge of Microsoft applications, especially Outlook, Word and Excel
good written and verbal communication skills
strong interpersonal skills

Job Duties

provides a warm welcome to residents and guests
register guest or vendor in our system
announce all guests to resident for access
direct guest(s) to resident’s unit
responds to resident’s request in a professional manner
responds to emergency situations in a timely and efficient manner
monitors and controls access to the building including camera system
maintains daily log, records and forms
maintains resident records and forms in FirstService Residential Connect
resolves and follows-up on all complaints/issues
provides general concierge services such as reservations, directions, and computer printing
performs assigned administrative clerical, word and excel document work
helps maintain a safe and secure environment throughout the building
follows safety procedures and maintains a safe work environment
consistent and regular attendance required
has the ability to understand and complete all required forms
occasional overtime may be required
must have the ability to work extended/flexible hours, weekends
attend and participate in designated meetings or functions as requested by the General Manager
responds and documents resident concerns and complaints in a timely manner before escalation to management
supervises, delegates and is responsible for all front desk operations, including telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
answers calls/emails from residents, provides assistance and follow-up as appropriate
understands community guidelines and refers to governing document resources
provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team members
may be assigned other duties