Front Desk/Concierge

New Albany Country Club, located in New Albany, Ohio, is a prestigious private club known for its exceptional service and luxurious amenities. The club offers a refined environment for members and their guests to enjoy a variety of recreational, dining, and social activities. Focusing on high-quality experiences, the club provides a welcoming atmosphere that blends tradition with sophistication, making it a top choice for those seeking leisure and community engagement. Established as a cornerstone in the community, New Albany Country Club prides itself on upholding the highest standards of hospitality and personalized service, ensuring that every visit is memorable and enjoyable for members of all ages.

The Concierge role at New Albany Country Club is pivotal in maintaining the club's commitment to excellence. This position is responsible for delivering outstanding customer service to members and guests, acting as the primary point of contact upon their arrival and throughout their visit. The Concierge plays a key role in facilitating smooth operations by coordinating various services such as transportation, dining reservations, and private dining room rentals. Additionally, this role involves managing communications, including answering incoming calls and addressing inquiries to ensure that all interaction with the club reflects its professional and courteous standards.

In addition to customer-facing duties, the Concierge will handle administrative tasks such as organizing daily reports, tracking inventory for marketing materials, and assisting in the creation and editing of both print and digital marketing communications. The position requires a detail-oriented and resourceful individual who can multitask effectively and maintain composure in a fast-paced environment. The Concierge will also coordinate billing for on-site member services and liaise with preferred vendors to support seamless service delivery.

This is an hourly position with competitive compensation ranging from $18.00 to $20.00 per hour, paid bi-weekly. Benefits include health, dental, and vision insurance available from the first day of employment, a 401k plan with company match, free employee meals and parking, an employee longevity program, and vacation, sick, and personal days. The role requires flexibility, including the ability to work some evenings, weekends, and holidays, reflecting the club’s commitment to providing exceptional service at all times.

Overall, the Concierge at New Albany Country Club is a dynamic role suited for a hospitality professional who is passionate about delivering exceptional experiences. This role offers the opportunity to be part of a prestigious club environment, contributing to the comfort and satisfaction of its valued members and guests while working within a supportive and rewarding organizational culture.