Front Desk/ Universal Agent Associate- Sports Illustrated Resort- Chicago

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, boasting a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Located in the vibrant Chicago Loop at 203 N Wabash Ave, Chicago, Illinois, Travel + Leisure Co. is dedicated to putting the world on vacation by offering unforgettable travel experiences to millions of customers worldwide. As a company, Travel + Leisure Co. fosters innovation and growth, creating an engaging and dynamic workplace where every associate has the opportunity to learn, grow, and contribute to the company’s mission.

This position, Front Desk/Universal Agent Associate at the Sports Illustrated Resort in Chicago, embodies hospitality excellence by being the first point of contact for guests and ensuring a smooth, welcoming experience. This role is full-time and offers an hourly wage of $25.00 - $26.00 plus commissions and bonuses, making it not only a rewarding job in terms of career growth but also financially. The Universal Agent Ambassador holds a critical position in enhancing guest satisfaction by greeting guests, managing the flow of lobby traffic, and providing general concierge services. This role also offers backup support to Universal Agents by assisting with guest registration and handling PBX responsibilities.

The Front Desk/Universal Agent Associate plays a pivotal part in maintaining the high standards of customer service that Travel + Leisure Co. is known for. It requires multitasking skills as the Ambassador will complete check-out procedures, manage billing, collect payments, maintain cash reports, and handle guest issues promptly through standardized systems such as WYNSOS. The associate will maintain a professional and courteous demeanor, ensuring every guest feels valued and their concerns are addressed effectively.

Furthermore, the role demands excellent communication skills to manage telephone and PBX calls courteously and to convey guest requests and complaints efficiently to the appropriate departments. The Universal Agent Ambassador will provide guests with concierge services, including information about local attractions, dining, and entertainment options, and will assist with reservation management. This contribution helps enrich guests’ overall vacation experience.

In addition, this position involves registering guests in accordance with standard operating procedures, issuing room keys, and facilitating an introduction to the Wyndham Vacation Ownership presentation with the aim of engaging guests in promotional offerings. Attention to detail is key, as the Ambassador will prepare arrival paperwork, welcome gifts, and communicate arrival information to ensure smooth check-in processes.

Travel + Leisure Co. provides a supportive and inclusive work environment where associates who work 30 or more hours per week are eligible for comprehensive health and welfare benefits. These include medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and wellness programs. Employees also have access to a 401(k) plan with employer match, paid time off including parental leave and holidays, employee assistance programs, and unique benefits like Wish Day paid volunteer time. The company emphasizes a positive workplace culture where memories start with you, highlighting its commitment to excellence in hospitality and employee well-being.

For those passionate about providing top-notch guest services in a reputable and growing company, this role offers the opportunity to be part of an exciting team in the travel and leisure industry at one of Chicago’s premier resorts. Travel + Leisure Co. is an equal opportunity employer, providing reasonable accommodations during the hiring process and encouraging diverse candidates to apply. Join Travel + Leisure Co. and be part of a career that makes a world of difference to travelers and colleagues alike.