Front Desk Teammate - Irving (Part-Time)

Fitness Connection is a dynamic and rapidly expanding full-service health club with over 40 locations across North Carolina, Nevada, and Texas. Committed to providing an epic fitness experience that is accessible to all, including underserved communities, Fitness Connection is dedicated to changing lives through healthier lifestyles. The clubs offer a broad range of amenities including premiere group fitness studios, dedicated cycling studios, turf training areas, full-size basketball courts, saunas, and specialized kids club areas with entertainment options such as tablets and mini basketball courts. This creates an inclusive, family-friendly environment designed to support members at all stages of their fitness journey. Fitness Connection values diversity and equal opportunity for all applicants and teammates, and is committed to providing reasonable accommodations to those with disabilities to ensure a supportive workplace environment. The company emphasizes a culture of collaboration, support, and continuous growth among its team members, fostering a positive and energetic atmosphere that's reflected in every location.

The Front Desk Hospitality team at Fitness Connection plays a vital role in shaping the member experience by being the welcoming face of the club. Front Desk teammates are responsible for creating the energetic and fun environment that Fitness Connection is known for, providing outstanding hospitality and service to ensure every member and guest feels important and valued. This role is perfect for individuals passionate about fitness and hospitality who want to grow their careers in an engaging and supportive environment.

As a Front Desk team member, your daily responsibilities will include warmly greeting all guests and members with an EPIC greeting and farewell, efficiently handling check-ins using proper procedures, registering guests, and managing telephone inquiries with professionalism. You will serve as the initial point of contact and communication hub, ensuring that members, guests, and teammates have an exceptional experience. Additionally, you will promote and sell pro shop products including drinks, nutrition bars, supplements, and branded merchandise, meeting daily and monthly sales goals while maintaining a clean and organized retail area.

Beyond hospitality, Front Desk teammates will assist with member account inquiries, track delinquencies, collect payments, and support club operations by completing opening and closing duties as needed. They are also responsible for maintaining a neat and safe front desk and entryway area, supporting teammates in achieving their goals, and adhering to company policies and procedures. To ensure the highest level of service, teammates undergo the EPIC Training Program which includes training on the membership system, product knowledge, personal training benefits, and club operations. Successful completion of this program is mandatory and equips teammates with the skills needed to excel in their roles.

This position demands excellent communication skills, both verbal and written, and the ability to multitask in a fast-paced environment. Physical requirements include the ability to perform various physical activities common to gym settings and the capability to lift up to 50 pounds. Fitness Connection offers a vibrant, team-oriented workplace where your passion for fitness and customer service can flourish, supported by training and ongoing development opportunities. Joining the Front Desk Hospitality team means being part of a company that values your contributions and invests in your career growth while impacting the health and wellness of the community in a meaningful way.