Front Desk Team Member - GOLD'S GYM - Slaughter

Austin, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Gym membership

Job Description

Gold's Gym is a globally recognized fitness and wellness brand renowned for its commitment to helping individuals achieve their health and fitness goals. Established decades ago, Gold's Gym has grown into one of the largest and most respected chains of health clubs, offering a comprehensive range of fitness equipment, personal training, and group exercise classes. The gym's culture emphasizes a welcoming and motivating environment tailored to meet the diverse needs of its members, from beginners to professional athletes. With locations worldwide, Gold's Gym continues to innovate in the fitness industry, ensuring members receive exceptional service and support on their fitness journeys.

The Front Desk Team Member at Gold's Gym plays a pivotal role as the first point of contact for members, guests, and staff. This position demands a friendly, approachable personality combined with excellent communication skills to create a positive and professional atmosphere at the gym entrance. The Front Desk Team Member is responsible for managing member check-ins accurately, addressing inquiries about gym policies and operations, and assisting with administrative tasks under the guidance of the Gym General Manager. This role not only enhances the member experience but also contributes to the security and smooth operation of the gym facility. Responsibilities include greeting and directing guests, monitoring membership accounts, processing retail sales, and supporting membership sales through various administrative functions. The position requires attention to detail, the ability to multitask in a fast-paced environment, and a passion for fitness and customer service. This employment opportunity is ideal for individuals who thrive in customer-facing roles and enjoy being part of a dynamic team focused on promoting a healthy lifestyle, ensuring that every member encounter at Gold's Gym is welcoming and memorable.

Job Requirements

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly coupled with a passion for fitness
Requires good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
Ability to multi-task
Must be able to work a flexible work schedule to include holidays and weekends
Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
Comply with all Gold's Gym policies and procedures

Job Qualifications

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly with a passion for fitness
Good communication skills, both verbal and written
Understanding of basic cash processing procedures
Proficient use of POS and CRM systems or other required computer programs
Ability to multi-task

Job Duties

Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify Gym Management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries