Front Desk Team Member - GOLD'S GYM - North Round Rock

Round Rock, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible schedule

Gym membership

Job Description

Gold's Gym is a globally recognized fitness center dedicated to promoting health and wellness through comprehensive fitness services and state-of-the-art gym facilities. With a long-standing reputation for excellence, Gold's Gym provides a welcoming and supportive environment for members to achieve their fitness goals. Known for its community-focused approach, the gym offers a wide variety of equipment, classes, and personalized training options to suit every fitness level. The company values professionalism, commitment to customer service, and fostering a positive atmosphere for both members and staff alike.

The Front Desk Team Member position at Gold's Gym is a vital role, serving as the initial point of contact for members, guests, and staff. This role not only involves greeting and directing visitors warmly but also maintaining security and control over the front door and retail areas. The Front Desk Team Member supports gym operations by handling member requests, inquiries, and administrative duties as directed by the Gym General Manager. This position demands a customer-centric attitude as it creates a memorable and welcoming experience for everyone entering the club.

This role requires an enthusiastic and friendly demeanor to ensure all members and guests feel valued and supported. Responsibilities include checking in members, registering guests, monitoring accounts for delinquency, processing retail sales, and providing assistance with personal training appointments. The Front Desk Team Member must operate the gym’s phone system professionally, ensuring all calls and messages are handled efficiently. Maintaining a neat appearance and adherence to uniform policies are also essential to uphold the gym's standards. The role offers the opportunity to engage with a diverse clientele and contribute directly to a positive gym culture. This position may require a flexible schedule, including weekends and holidays, to meet the needs of the gym. Working at Gold's Gym means being part of a dedicated team striving to promote health, fitness, and customer satisfaction through exceptional service and operational excellence.

Job Requirements

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly coupled with a passion for fitness
Requires good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
Ability to multi-task
Must be able to work a flexible work schedule to include holidays and weekends
Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
Comply with all Gold's Gym policies and procedures

Job Qualifications

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly with a passion for fitness
Good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or other computer programs required
Ability to multi-task
Flexible work schedule availability including holidays and weekends
Physical ability to bend, squat, lift upwards of 50lbs repeatedly, and stand for extended periods

Job Duties

Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify gym management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
Respond immediately to member requests, inquiries, and concerns
Maintain neat appearance and wear proper uniform attire with nametag while on duty
Distribute keys, towels and other materials as needed
Process retail and concession sales
Help maintain a fully stocked cooler and retail inventory
Attend all staff meetings as directed
Clean and maintain the front desk area according to company standards
Log all maintenance concerns that are reported
Follow and report any safety concerns
Notify management of any gym or member incidents that require incident reports
Work when scheduled and adhere to company attendance policies
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs
Assist in membership sales (kiosk or computer) and signing up members
Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements)
Assist with receiving orders and checking in retail and concession products
Assist members with registering and checking in for classes via app
Other duties as assigned