Front Desk Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Free Black Card Membership
Paid Personal Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
Friendly team culture
flexible scheduling
Training opportunities
incentives and bonuses

Job Description

Planet Fitness is a renowned fitness center chain celebrated for its welcoming and non-intimidating environment that is truly open to everyone. Known widely as the Judgement Free Zone, Planet Fitness prides itself on creating an inclusive atmosphere where members of all fitness levels feel comfortable and motivated to pursue their health goals. This commitment to positivity and approachability has established Planet Fitness as a popular destination for those seeking a supportive community alongside their workout routines. As part of a global network of clubs, Planet Fitness continues to grow, offering innovative facilities, affordable memberships, and a clean, friendly ambiance to ensure every member experiences fitness on their terms.

The role of Front Desk Team Member at Planet Fitness is a vital position that directly influences the first impression every member and guest receives. This position is perfect for individuals who are enthusiastic, personable, and eager to contribute to a positive and welcoming gym environment. Front Desk Team Members serve as the initial point of contact, greeting visitors with warmth and professionalism, managing memberships efficiently, and supporting the day-to-day operations of the club. With a starting wage of $15 per hour, this role also offers excellent benefits including a complimentary Black Card Membership, medical, dental, and vision insurance, 401(k) with employer match, paid personal time off, and more. This employment opportunity provides a consistent and flexible schedule ideal for balancing life and work.

Responsibilities for this position extend beyond membership management and customer service. Team members play a key role in creating a clean and organized space to help members enjoy their workouts in a hygienic and pleasant setting. Additional incentives and bonuses based on performance provide the chance for extra earning potential, making this role both rewarding and impactful. The company also ensures ongoing training and career advancement opportunities so employees can grow within the organization. Whether you're seeking your first job or looking to expand your experience in customer service and fitness, this role provides a supportive and fun workplace where you can thrive and make a difference.

Job Requirements

  • Must be 18 years or older
  • CPR/AED certified or willing to obtain certification
  • Basic computer knowledge and attention to detail
  • Dependable and punctual
  • Positive and upbeat attitude with great customer service skills
  • Prior customer service experience is a plus

Job Qualifications

  • Positive and upbeat attitude with great customer service skills
  • Basic computer knowledge and attention to detail
  • CPR/AED certified or willingness to obtain certification
  • Prior customer service experience is a plus
  • Must be 18 years or older

Job Duties

  • Greet all members and guests to ensure a warm welcoming environment
  • Check members in give club tours and sign-up new members
  • Answer phone calls and handle member inquiries professionally
  • Update member information and assist with billing or account changes
  • Process transactions using our Point-of-Sale system
  • Perform cleaning and sanitizing tasks to keep the club spotless

Job Criteria

Experience

Entry Level (1-2 years)


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