Front Desk Team Lead

Pickleland is heralded as the premier pickleball facility in Austin, boasting over 750 five-star reviews and earning the title of "Best Club in Austin" by Austin Pickleball Update. Dedicated to fostering a vibrant and passionate pickleball community, Pickleland offers a welcoming environment for players of all levels to enjoy the sport. As an establishment, they prioritize excellence in both their facilities and customer experience, aiming to create a fun and active atmosphere that keeps members coming back. With their commitment to quality and growth, Pickleland is not just a place for pickleball enthusiasts—it’s a hub for community connection and sportsmanship in the Austin area.

The Team Lead position at Pickleland is integral to realizing the vision of becoming the best pickleball facility ever created. This role is centered around leading the front desk staff and ensuring extraordinary customer service is delivered daily. You will be responsible for building a professional, knowledgeable, and friendly front desk team that fully embodies the Pickleland culture. Beyond day-to-day operations, the Team Lead will shape the customer journey, facilitate staff development, and help boost overall member retention.

This leadership role encompasses a wide range of responsibilities including staff hiring, scheduling, training, career development, and performance management. Moreover, the Team Lead supports the club’s broader objectives by promoting ancillary services such as coaching programs, pro shop merchandise, and special events. The position is ideal for someone passionate about customer service, excited to foster a positive environment, and enthusiastic about pickleball. Employment is available in both full-time and part-time capacities, offering competitiveness in pay ranging from $12 to $15 per hour based on experience, along with discretionary bonuses and the benefit of a free Pickleland membership for eligible staff.

Working at Pickleland means joining a dynamic, fast-paced workplace where multitasking and adaptability are key. The environment thrives on energy and a commitment to excellence, making this an exciting opportunity for individuals seeking career growth in a sports-centered setting that values both employee well-being and community engagement. If you are outgoing, dependable, and eager to lead a team to success while indulging your interest in pickleball, Pickleland welcomes you to help shape the future of Austin’s favorite pickleball destination.