Front Desk Support Staff (Office Specialist 2)

The Oregon Department of Human Services (ODHS) is a state government agency dedicated to improving the well-being of Oregonians by providing essential support services. ODHS is committed to advancing equity and diversity within its workforce, aligning with its Equity North Star vision and fostering a positive RiSE organizational culture. As an equal opportunity employer, the department encourages applications from historically underrepresented racial and ethnic groups, women, individuals with disabilities, veterans, members of the LGBTQIA2S+ community, and other diverse backgrounds to create an inclusive community. ODHS operates with the mission of delivering high-quality services that support children, families, and communities across Oregon. Its comprehensive programs encompass health care, human services, child welfare, and economic assistance, making it a critical agency in the state's public service network.

The position of Front Desk Support Staff (Office Specialist 2) at the Oregon Department of Human Services offers a full-time, permanent role focused on delivering front-line administrative support within a fast-paced office environment. This role is vital to the overall functioning of the department by managing a broad range of clerical duties that include client interaction, information dissemination, coordination of meeting spaces, and logistical support for communication devices. The salary range for this position is $3,515 to $4,738 per month, with eligibility for cost of living adjustments and annual salary increases until the top of the salary scale is reached. This role is represented by the Service Employees International Union (SEIU).

As a Front Desk Support Staff member, you will serve as a critical point of contact for clients, staff, and external stakeholders, providing accurate and program-specific information via multiple channels including in-person, telephone, and email. Responsibilities also include maintaining the internal administrative desk manual and procedures to ensure operational clarity and efficiency. You will coordinate the scheduling and reservation of conference and meeting rooms to facilitate smooth department activities and prepare funding requests supporting case worker programs. Furthermore, you will be tasked with coordinating the ordering and upgrading of mobile devices to sustain effective communication among staff.

This role requires strong organizational skills, the ability to manage competing priorities, and the capacity to work with a diverse population, including individuals who may be experiencing trauma or emotional distress. Candidates should be comfortable working in an office setting characterized by cubicles and a high-volume, sometimes noisy environment. The position may involve flexible working hours including evenings or weekends and occasional overtime, requiring adaptability and a good attendance record. There is a necessity for good communication skills, conflict resolution, and the capability to handle stressful situations with sound judgment to ensure safety and service quality.

The Oregon Department of Human Services does not sponsor visas and requires candidates to complete employment eligibility verification through the US Department of Homeland Security's I-9 form and E-Verify system. A criminal background and fingerprint check through the FBI Criminal Justice Information Services (CJIS) is mandatory for finalists. This role emphasizes adherence to workplace policies regarding the appropriate use of paid leave and maintaining customer service standards.

Working at ODHS comes with several benefits including access to Employee Resource Group communities, cost of living adjustments, annual salary increases, an excellent benefits package, and potential eligibility for the Public Service Loan Forgiveness Program. Veterans and Oregon National Guard members who qualify under preferential hiring practices are encouraged to apply. This position's work schedule is generally from 8 a.m. to 5 p.m., Monday through Friday, Pacific Standard Time. However, flexibility is essential as work hours may vary depending on business needs or training requirements. Overall, this position offers an impactful opportunity to contribute to public service by supporting Oregon's diverse communities through administrative excellence and compassionate client interaction.