Front Desk Supervsisor - Sheraton Indianapolis City Centre

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Paid holidays

Job Description

The hiring organization is a well-established hotel known for its commitment to delivering exceptional guest experiences and maintaining high standards of hospitality and service. As a prominent player in the hospitality industry, this hotel prides itself on fostering a welcoming atmosphere for all guests while ensuring smooth and efficient operations across all departments. This reputable hotel consistently attracts a diverse clientele, including business travelers, tourists, and event attendees, who expect professionalism, comfort, and a high level of customer care throughout their stay.

The role being offered is that of a Front Office Manager, a crucial leadership position within the ... Show More

Job Requirements

High school diploma or equivalent
Previous experience in front office operations or hospitality industry
Ability to work flexible hours including evenings, weekends, and holidays
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Ability to lead, train and motivate a team
Detail-oriented with problem-solving abilities
Familiarity with front office software systems such as MICROS
Professional and friendly demeanor

Job Qualifications

Previous experience in hotel front office management or a similar hospitality supervisory role
Strong knowledge of property management systems such as MICROS or similar software
Excellent leadership and team management skills
Strong communication and interpersonal abilities
Ability to multitask and perform under pressure
Experience with guest service and problem resolution
Basic computer proficiency

Job Duties

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with housekeeping and engineering departments regarding guest rooms, requests and maintenance requests/needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs

Job Location

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