Front desk Supervisor Sheraton Philadelphia Airport

Philadelphia, PA, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

wellness programs

Job Description

This job opportunity is with a renowned hotel known for its commitment to excellent guest service and high operational standards. The hotel industry is dynamic and fast-paced, requiring a dedicated front office team to ensure memorable guest experiences. As a pivotal part of the hospitality sector, this hotel prides itself on maintaining seamless operations across its front desk and guest services departments.

The role available is a Front Office Manager position, which is essential for overseeing the day-to-day operations of the front office. This includes staffing responsibilities, training, and scheduling to maintain efficient and courteous service at all times. The successful candidate will be expected to have a deep understanding of front office procedures and be capable of stepping into various roles to meet operational needs. A strong focus on managing the hotel's MICROS system will be required, including handling daily financial transactions and resolving discrepancies. This role demands strong interpersonal and communication skills, as the Front Office Manager will frequently liaise with guests and coordinate with housekeeping and engineering departments to address guest requests and maintenance issues promptly. Furthermore, the position requires someone who thrives in a team environment and can handle high-pressure situations, including dealing patiently with demanding or upset guests.

This is a salaried position based in an office environment within the hotel. Employees can expect a standard working setup, with some physical requirements such as prolonged sitting, occasional standing, walking, bending, lifting, and other office-centric activities. Those applying should be ready to work varied schedules, which may include nights, weekends, and holidays to ensure continuous coverage of front desk operations. Working effectively in a collaborative team setting is essential, as well as exhibiting a high level of professionalism and enthusiasm in providing superior guest services. This role offers a unique opportunity to contribute to the success of a well-respected hotel, develop management skills, and play a key part in creating exceptional experiences for guests from all around the world.

Job Requirements

Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day)
Occasional standing and walking throughout the workday
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand, walk, bend, reach, or carry items
Ability to lift and/or move 10-25 pounds as needed (e.g. files, office supplies)
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles)
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
May be required to work varying schedules to include nights, weekends, and holidays

Job Qualifications

Ability to calmly work with high demand and/or upset guests
High work ethic and self-initiative
Enjoy working as part of a team that provides great experiences for guests

Job Duties

Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
Have complete understanding of front office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with housekeeping and engineering departments regarding guest rooms, requests and maintenance requests/needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs