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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $24.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
long term disability insurance
Life insurance
401(k) retirement plan
vacation
Sick Time
team discounts
Job Description
This job opening is with a reputable hotel known for its commitment to exceptional guest service and hospitality. The establishment maintains a high standard of accommodation and guest satisfaction, striving to create a welcoming and comfortable environment for visitors. As a key player in the hospitality industry, the hotel offers various amenities and services to cater to both leisure and business travelers. With a strong emphasis on customer experience, the hotel fosters a culture of professionalism, teamwork, and continuous improvement to ensure each stay is memorable and enjoyable.
The role of Front Desk Supervisor is a critical position withi... Show More
The role of Front Desk Supervisor is a critical position withi... Show More
Job Requirements
- 1-3 years related experience
- able to lift and carry up to 50 lbs
- able to bend and stoop
- able to stand and walk for extended periods of time
- English verbal and written communication skills
- bi-lingual skills a plus
- availability nights, weekends, and holidays
Job Qualifications
- 1-3 years related experience
- English verbal and written communication skills
- bi-lingual skills a plus
- knowledgeable in Property Management System
- excellent guest service aptitude
- leadership and training experience
- ability to handle guest concerns professionally
- effective multitasking skills
Job Duties
- Supervise and ensure completion of all duties of Front Desk Agents
- responsible for hotel service scores as measured through guest satisfaction surveys
- maintain key control and Front Desk logbook
- knowledgeable in the hotel’s Property Management System
- review Property Management System inventory and House Count for availability and rates
- balance bank daily
- complete and print all required daily reports, records and logs as necessary
- relocate guests to nearby hotels as necessary
- handle all administrative tasks as directed by management
- assist in scheduling associates’ shifts and lunch breaks
- responsible for training Front Desk Agents
- ensure the night audit packets are completed to company standards
- supervise and ensure the completion of all duties of Guest Service Agents on duty
- provide feedback on associate performance
- serve as Manager on Duty
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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