Front Desk Supervisor (Overnight)

The University of Houston System is a comprehensive public university system dedicated to providing excellent education and fostering innovation and leadership. It is known for its diverse academic programs, commitment to research, and a vibrant campus community that supports students, faculty, and staff. The system is committed to equal opportunity and inclusivity, consistently striving to offer a supportive work environment where every employee is valued and can thrive. The position at hand is part of the Global Hospitality Leadership department, focusing on maintaining superior customer service standards in a dynamic hotel environment akin to Hilton hospitality standards, ensuring guests receive exceptional service. This Full-Time role comes with an hourly wage of $16.50 and involves working overnight shifts from 11 pm to 7 am, including weekends and holidays. This overnight Front Desk Supervisor role requires an individual who can provide strong leadership and operational guidance to hotel front desk operations, ensuring the highest service quality. The role involves managing the flow of lobby traffic, supervising staff including Guest Service Agents, Operators, and Bell attendants, and ensuring all front desk tasks are executed effectively. The candidate will be tasked with conducting daily briefings, addressing staff performance issues, and resolving guest complaints with tact and efficiency. Having hotel experience, especially with Hilton, is preferred to help align with the company’s high standards. A minimum of three years of pertinent experience is necessary alongside a high school diploma or GED. This position emphasizes the ability to communicate effectively, manage time efficiently during late hours, and uphold security sensitive protocols, including criminal history background checks, as part of employment. This role is ideal for individuals passionate about hospitality and leadership within a reputable educational institution’s hotel operations environment, offering a stable and rewarding career path with room for growth and development.