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Front Desk Supervisor | Jacksonville Beach Springhill Suites
Job Overview
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Shaner Hotel Group is one of the leading and most respected award-winning hospitality owner-operators and management companies in the industry. With an extensive portfolio that includes over 65 properties ranging from full-service hotels to select-service, extended-stay, and resort properties, Shaner Hotels operates more than 7,500 rooms across 14 states and four countries. The company has established strong partnerships with top hospitality brands as well as independent locations. Their services extend beyond hotel operations to include hotel development, design and construction, e-commerce, and revenue management solutions, catering to investors, hotel owners, and brands alike. This emphasis on quality and innovation has... Show More
Job Requirements
- high school diploma or equivalent
- minimum one year experience in a front desk or customer service role
- availability to work flexible schedule including weekends and holidays
- effective communication skills
- ability to handle guest complaints professionally
- familiarity with hotel reservation systems
- ability to maintain cleanliness and organization
- ability to process payments following cash handling policies
Job Qualifications
- minimum one year experience in a similar position
- prior supervisory experience a plus
- ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- high school graduate or equivalent, some college preferred
- bilingual english/spanish a plus
- knowledge of local activities and attractions appropriate for clientele
Job Duties
- be available to work a flexible schedule, including weekends, holidays, and varied shifts
- maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures
- handle guest complaints ensuring guest satisfaction
- assist staff with their job functions to ensure optimum service to guests
- monitor and maintain cleanliness, sanitation, and organization of assigned areas
- present guest folios and process payments adhering to payment, cash handling, and credit policies/procedures
- perform other duties as assigned
- supervise all aspects of the Front Desk functions in accordance with hotel standards
- direct, implement and maintain a strong service and management philosophy for staff guidance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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