Front Desk Supervisor | Atlanta Le Meridien

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. With a current portfolio encompassing over 65 properties including full-service, select-service, extended-stay, and resort hotels, Shaner Hotels operates more than 7,500 rooms across 14 states and four countries. The company partners with top hospitality brands as well as independent locations, providing a comprehensive array of services that include hotel development, design and construction, e-commerce, and revenue management. Their dedication to excellence and innovation makes Shaner Hotels a respected leader in the hospitality sector, continuously striving to enhance guest experiences and deliver value to investors, owners, and guests alike. More information about the company can be found on their website at www.shanercorp.com.

The current exciting position is available at the Le Meridien hotel, a Marriott branded boutique hotel located in suburban Atlanta (Dunwoody, GA), part of the vibrant Perimeter Center area. This hotel features stylish accommodations, on-site dining at Portico Global Cuisine, a state-of-the-art fitness center, poolside cabanas, and over 10,000 square feet of meeting spaces, making it an ideal destination for both business and leisure travelers. As part of the Shaner Hotels family, you will join a highly motivated team committed to providing outstanding guest service and maintaining high standards in the hospitality industry.

The role focuses on supervising all aspects of the Front Desk operations in alignment with hotel standards. The successful candidate will implement and uphold a strong service and management philosophy that guides the front desk staff to deliver exceptional guest experiences. Responsibilities include managing guest relations, ensuring staff support, handling payments, maintaining cleanliness and organization of the front desk area, and addressing guest complaints effectively to ensure satisfaction. The position requires flexibility, including availability to work weekends, holidays, and varied shifts, ensuring operational excellence at all times. This role is ideal for someone who thrives in a dynamic environment and has a passion for hospitality and guest service excellence. Joining Shaner Hotels means embarking on a rewarding hospitality career with growth potential and the support of an acclaimed company.