Front Desk Supervisor Opportunity $21/hour - Omaha Marriott

This position is offered by a reputable hotel known for its commitment to delivering exceptional guest experiences through outstanding customer service and efficient hotel management. Our establishment prides itself on maintaining a welcoming atmosphere and providing high-quality amenities that ensure guest satisfaction on every visit. As a part of the hospitality industry, we understand the importance of the front office department as the central hub of guest interaction and service coordination. We employ a dedicated team of professionals who work collaboratively to maintain seamless operations and a positive, hospitable environment.

The role of Front Office Manager is a pivotal position within our hotel. This full-time position focuses on overseeing and managing all front office activities including guest services, staff management, and operational efficiency at the front desk. The Front Office Manager will be entrusted with ensuring proper staffing levels by recruiting, interviewing, hiring, supervising, training, and scheduling the front office team comprising front desk agents, supervisors, guest service aides/bell staff, concierge staff, and PBX operators. Having a comprehensive understanding of each role within the front office team is crucial, as the manager must be ready to perform any of these duties if the need arises. The ideal candidate will be proficient in operating the MICROS system for managing daily transactions accurately and efficiently, including transactions that occur less frequently. Monitoring discrepancy reports and resolving any issues in a timely manner is an essential aspect of this role.

Communication plays a vital role in this job, as the Front Office Manager will liaise closely with Housekeeping and Engineering departments to ensure guest rooms are prepared to standard, maintenance requests are handled promptly, and any guest concerns are addressed proactively. This manager will also be the face of the hotel at the front desk, greeting and interacting cordially with guests, managing check-ins and check-outs professionally and promptly, addressing guests' inquiries, and providing assistance to enhance their stay. The ability to remain calm and efficient under pressure and the capacity to work varying schedules including nights, weekends, and holidays is necessary. We look for individuals with a strong work ethic, self-initiative, and a genuine passion for working in a team environment that strives to create memorable guest experiences. This dynamic and rewarding role offers the opportunity to contribute significantly to our hotel's success and guest satisfaction.