Front Desk Supervisor - Marriott

Pyramid Global Hospitality is a leading hospitality management company renowned for its expansive portfolio that encompasses more than 200 hotels and resorts, employing over 18,000 associates across the United States, the Caribbean, and Europe. This extensive platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties that stand out in the luxury segment; Axiom Hospitality, which focuses on European hotel management; and PYRAMIDWORKS, a service dedicated to integrated workplace and facilities management. With corporate hubs in Boston, The Woodlands in Texas, and London, Pyramid Global Hospitality blends global scale with a hands-on approach, centering its operations on exceptional service, operational excellence, and fostering long-term partnerships.

Pyramid places its people at the core of its success, cultivating an environment that values respect, support, and empowerment for career growth. Team members benefit from collaboration opportunities with seasoned leaders, access to meaningful projects, and exposure to a diverse portfolio of properties and markets. Whether an individual is starting a career in hospitality or comes with years of experience, Pyramid offers numerous avenues for learning, development, and making a tangible impact. The company’s commitment extends to associates, guests, owners, and communities, earning it recognition among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle. Accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report also underscore the company’s excellence in culture, service, and people-centered approaches.

Situated in Chandler, Arizona, Marriott Phoenix Chandler is the newest full-service Marriott hotel in the state. It features 264 guest rooms and offers over 21,000 square feet of event space, including the largest ballroom in Chandler, making it a premier destination for both business and leisure travelers. The property houses Proof '19, a restaurant renowned for handcrafted cocktails, local beers, and Southwest cuisine, as well as the Starbucks Café, providing guests with premium coffee options and breakfast items to start their day. The hotel’s modern decor and prime location within the Price Road Corridor place it in proximity to major employers, including Fortune 100 and Fortune 500 companies, enhancing its appeal for corporate guests.

The role of Front Desk Supervisor at Marriott Phoenix Chandler is pivotal, as it represents the first and last impression the hotel makes on its guests. The Front Desk Supervisor is responsible for creating a welcoming, seamless guest experience by delivering genuine hospitality and personalized service. This full-time position demands enthusiasm, a service-driven mindset, and the ability to thrive in a dynamic, fast-paced environment. Key responsibilities include guest greeting, efficient check-in and check-out procedures, managing room reservations and inquiries, upholding cash handling protocols, and collaborating with multiple departments to ensure guest satisfaction. The role also requires promoting Marriott Bonvoy membership, maintaining guest confidentiality, and fostering a professional and organized front desk environment. Supervisors will act as the Manager on Duty (MOD) during their shifts, thereby playing an essential role in the operational success of the property.

Marriott Phoenix Chandler offers competitive pay and a comprehensive benefits package that includes medical, dental, and vision insurance for eligible associates, paid time off, and a 401(k) plan with a company match. The hotel also provides Marriott hotel discounts worldwide, career advancement opportunities within Pyramid Global Hospitality and Marriott, as well as ongoing training and professional development. This opportunity is well-suited for individuals passionate about hospitality, customer service, and career growth within a globally recognized hotel brand. If you are motivated by creating memorable guest experiences and collaborating within a supportive team environment, this position offers a rewarding career path with excellent prospects for development.