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Front Desk Supervisor *Marriott Experience Preferred* | AC Hotel by Marriott Capitol Hill Navy Yard
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $26.00
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Tuition Assistance
discounted room rates
Career advancement opportunities
Job Description
Concord Hospitality is a distinguished hotel management company renowned for its commitment to excellence in the hospitality industry. With a portfolio of well-maintained properties and a reputation for delivering exceptional guest experiences, Concord Hospitality stands out as an employer that values its associates and fosters a positive work environment. The company operates with a strong cultural foundation built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles guide all aspects of their operations and create a workplace where associates are respected, valued, and encouraged to grow.
At Concord Hospitality, every team member's contribution is recognized as... Show More
At Concord Hospitality, every team member's contribution is recognized as... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations
- Strong leadership and team management skills
- Effective communication and interpersonal abilities
- Ability to manage multiple tasks simultaneously
- Knowledge of customer service best practices
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- Previous hospitality or front desk experience preferred
- Experience in supervisory or leadership roles preferred
- Strong customer service and communication skills
- Ability to multitask and perform under pressure
- Basic knowledge of hotel property management systems
- Excellent problem-solving abilities
- High school diploma or equivalent
Job Duties
- Provide the highest quality of service to the customer at all times
- Check guests in and out efficiently and in a friendly manner
- Handle guest mail and messages per established procedures
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability and offer AGM and GM assistance in yield management and restrictions
- Handle safe deposits by guests per established procedures
- Keep lobby and desk area clean and presentable
- Have a thorough knowledge of emergency and security procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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