Front Desk Supervisor *Marriott Experience Preferred* | AC Hotel by Marriott Capitol Hill Navy Yard

Concord Hospitality is a distinguished hotel management company renowned for its commitment to excellence in the hospitality industry. With a portfolio of well-maintained properties and a reputation for delivering exceptional guest experiences, Concord Hospitality stands out as an employer that values its associates and fosters a positive work environment. The company operates with a strong cultural foundation built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These principles guide all aspects of their operations and create a workplace where associates are respected, valued, and encouraged to grow.

At Concord Hospitality, every team member's contribution is recognized as vital to the success of the organization. The company is dedicated to hiring the best talent in the market, focusing on individuals who share their passion for hospitality and guest satisfaction. A unique feature of Concord's culture is the Associate First policy, which ensures that associates' needs and development are prioritized. The company also emphasizes career advancement opportunities, training, and development to help associates reach their full potential in the hospitality sector. Their engaging work environment includes fun activities and initiatives designed to keep the team motivated and connected.

We are currently seeking a Front Desk Supervisor to join our dynamic team. This role is pivotal to the hotel’s daily operations and the overall guest experience. As the Front Desk Supervisor, you will lead and inspire the front desk team to provide exemplary customer service while maintaining all brand and company standards. This leadership position requires a proactive and attentive individual with a winning personality, who thrives on engaging with guests and team members alike. You will be stationed at the hub of the hotel, where guest interactions are most frequent, and your influence will directly impact guests' impressions and satisfaction.

Your responsibilities will include ensuring that guests are checked in and out efficiently and pleasantly, managing guest communications such as mail and messages, and assisting with reservation requests and room blocks. You will have a thorough understanding of the hotel's operations, room inventory, rates, and amenities, which will enable you to support revenue management and front office strategies effectively. Additionally, maintaining a clean and welcoming lobby area is an essential part of the role, as is adhering to emergency and safety procedures to ensure a secure environment for guests and staff.

Working at Concord Hospitality means joining a company that not only offers competitive wages with an hourly pay range of $22 to $26 but also provides a comprehensive benefits package for full-time associates. This includes medical, dental, and vision insurance; life insurance; short-term and long-term disability options; a 401K retirement plan; tuition assistance; discounted room rates at Concord-managed hotels; and abundant opportunities for career growth, including pathways to assistant general manager roles within a few years.

If you are passionate about hospitality, enjoy leading a team, and have a strong sense of responsibility and enthusiasm for guest service, the Front Desk Supervisor position at Concord Hospitality could be the perfect fit. Join a company that truly values its associates, fosters professional development, and creates a positive and engaging workplace culture. Be part of a team that strives to exceed guests’ expectations every day while enjoying personal and career growth in the dynamic hospitality industry.