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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee perks
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional hospitality and memorable guest experiences. Known for its welcoming ambiance and attention to detail, this hotel prides itself on delivering top-tier service to both leisure and business travelers. With a strong focus on guest satisfaction and operational excellence, the hotel maintains a professional yet warm environment where every team member plays a crucial role in creating positive stays for its guests. The hotel offers a competitive compensation package, including hourly wages ranging from $18 to $20, along with potential benefits such as health insurance and paid time off, designed... Show More
Job Requirements
- Ability to stand for long periods and work in a fast-paced environment
- Ability to lift and carry items such as luggage or supplies up to 25 pounds
- Ability to work evenings, weekends, and holidays based on hotel needs
- Previous experience in a hotel front desk or guest services role
- High school diploma or equivalent
- Strong leadership and interpersonal skills with the ability to manage and motivate a team
- Excellent communication and customer service skills
Job Qualifications
- High school diploma or equivalent
- Associate's or Bachelor's degree in Hospitality, Business, or a related field (preferred)
- Previous experience in a hotel front desk or guest services role
- At least 1-2 years of supervisory or leadership experience in a hospitality setting (preferred)
- Proficiency with hotel property management systems (PMS) and point-of-sale (POS) systems
- Experience with managing guest complaints and conflict resolution
- Strong leadership and interpersonal skills with the ability to manage and motivate a team
- Excellent communication and customer service skills, both verbal and written
- High attention to detail, organizational skills, and ability to multitask in a fast-paced environment
- Strong problem-solving skills and the ability to remain calm and professional under pressure
- Ability to work independently and as part of a team
- Knowledge of local attractions and services to assist guests with recommendations
Job Duties
- Supervise and lead the front desk team to ensure smooth operations and high standards of customer service
- Train, mentor, and provide guidance to Front Desk Agents, ensuring they adhere to hotel policies and procedures
- Conduct performance evaluations and provide feedback for staff development
- Schedule shifts for front desk staff to ensure adequate coverage at all times, including evenings, weekends, and holidays
- Address any staff issues, conflicts, or concerns in a professional manner, providing support and conflict resolution
- Oversee the check-in and check-out processes to ensure smooth operations and minimal wait times for guests
- Address guest complaints or issues promptly and effectively, ensuring guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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