Front Desk Supervisor- Le Meridien Fort Worth Downtown

Fort Worth, TX, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Paid holidays

Retirement Plan

Employee Discounts

Career Development

Job Description

The hiring establishment is a hospitality organization specializing in delivering exceptional guest experiences at their hotel through dedicated front office operations. As a prominent hotel entity, they emphasize creating a welcoming environment for each visitor from the moment they arrive and throughout their stay. The company prides itself on maintaining high standards of customer service, efficient management, and attentiveness to guest needs. Their commitment to operational excellence ensures every guest interaction reflects professionalism and warmth, supporting the hotel’s reputation as a preferred accommodation choice.

This Front Office Manager role is pivotal to the hotel’s daily operations and overall guest sati... Show More

Job Requirements

High school diploma or equivalent
Previous experience in hotel front desk or management preferred
Ability to remain calm under pressure especially with high demand or upset guests
Strong work ethic and self initiative
Willingness to work varying schedules including nights weekends and holidays
Ability to sit and work at a desk for prolonged periods 6-8 hours
Ability to stand walk bend reach and carry items occasionally
Capable of lifting and moving 10-25 pounds as needed
Effective verbal and written communication skills
Visual and auditory ability to perform job tasks
Reasonable accommodations available for individuals with disabilities

Job Qualifications

Experience in front office management or similar hospitality role
Knowledge of MICROS system or similar property management systems
Strong communication and interpersonal skills
Ability to work flexible schedules including nights weekends and holidays
Leadership skills with ability to supervise and motivate staff
Problem solving skills especially with guest relations
Ability to use office equipment and computer software

Job Duties

Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
Have complete understanding of front office staffs roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with housekeeping and engineering departments regarding guest rooms requests and maintenance requests needs Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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