Front Desk Supervisor- Le Meridien Fort Worth Downtown

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

We are a distinguished hospitality company committed to delivering exceptional guest experiences through our dedicated front office team. Our organization specializes in hotel management, focusing on providing a welcoming and efficient environment for every guest at every touchpoint. As a key player in the hospitality industry, our company values professionalism, dedication, and teamwork to maintain our reputation of excellent service and customer satisfaction.

We are currently seeking a Front Office Manager to lead and oversee the daily operations of our front office department. This in-office role requires a dynamic leader capable of ensuring optimal staffing levels by interviewing, hiring, supervising, training, and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators. The Front Office Manager must possess a thorough understanding of all front office roles and duties, demonstrating the ability to perform any role when necessary.

The successful candidate will be proficient in managing the MICROS system, handling all daily transactions accurately, including those less frequently performed. Responsibilities include managing AM and PM discrepancy reports with precision and maintaining seamless communication between Front Office, Housekeeping, and Engineering departments to address guest room status, guest requests, and maintenance requirements efficiently. A core aspect of this role involves greeting guests warmly, handling check-ins and check-outs professionally, responding to inquiries, and ensuring guests' needs are met promptly and courteously.

This position demands excellent interpersonal skills, the ability to work calmly and effectively under pressure, especially with demanding or upset guests, and a strong work ethic with self-initiative. The role may require working varying schedules, including nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry. The ideal candidate is a team player passionate about creating memorable experiences for guests and fostering a collaborative work environment.

The Front Office Manager role requires physical stamina to work in a standard office environment, involving prolonged sitting, keyboarding, occasional standing and walking, and the ability to lift or carry items weighing 10 to 25 pounds. Effective verbal and written communication skills are essential, along with the ability to participate actively in meetings and conversations. Reasonable accommodations can be made to assist individuals with disabilities in performing essential job functions.

Joining our team means becoming part of a vibrant, guest-focused organization dedicated to professionalism, quality service, and career development. We offer a supportive work environment where your leadership skills and hospitality expertise will be recognized and valued, providing opportunities for personal and professional growth.

Job Requirements

Ability to calmly work with high demand and or upset guests
High work ethic and self-initiative
May be required to work varying schedules to include nights weekends and holidays
Enjoy working as and being part of a team that provides great experiences for our guests
Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer 6-8 hours a day
Occasional standing and walking throughout the workday
Frequent fine motor skills use of hands and fingers for keyboarding typing utilizing a mouse or trackpad writing and operating office equipment
Ability to communicate effectively verbally and in writing
Occasionally required to stand walk bend reach or carry items
Ability to lift and or move 10-25 pounds as needed e g files office supplies
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation for certain roles
Ability to hear and participate in conversations and meetings use phone and or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

High school diploma or equivalent
Proven experience in front office management or supervisory role within hospitality
Strong knowledge of front office operations and MICROS system
Excellent communication and interpersonal skills
Ability to handle high-pressure situations calmly
Leadership and team management skills
Flexibility to work varied schedules including nights weekends and holidays

Job Duties

Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel answering questions and assisting guests with needs