Front Desk Supervisor - Hotel Indigo Naperville Riverwalk

Hotel Indigo Naperville Riverwalk is a distinguished boutique hotel that embodies the rustic charm and artistic spirit of the historic Naperville area. The hotel is uniquely situated near the scenic Riverwalk and historical attractions such as Naper Settlement and the iconic Dick Tracy statue. Known for its blend of wooden tones and antique accents, the hotel reflects the distinct character and artistry of its surrounding neighborhood. Guests enjoy access to diverse dining experiences through six hotel restaurants, a fully equipped 24-hour fitness center, a luxurious spa, and the inviting Plank Bar and Kitchen, which serves handcrafted cocktails. Whether attending meetings in the versatile event spaces or enjoying the convenient amenities such as free parking, complimentary Wi-Fi, and special group rates, guests find Hotel Indigo Naperville Riverwalk the perfect blend of history, culture, and modern comfort for a memorable stay.

The role of Front Office Supervisor at Hotel Indigo Naperville Riverwalk centers around delivering exceptional guest service and managing the dynamic front office team. This position is pivotal to creating the very first impression that defines the guest experience. The successful candidate will lead and coach front office staff to provide warm and memorable welcomes, ensuring high standards of service excellence. Responsibilities include managing daily operations from guest registration to reservations, resolving guest concerns effectively, conducting front office inspections to maintain quality, and collaborating with management to prepare budgets and optimize revenue opportunities such as up-selling and managing walk-in guests. Additionally, the supervisor will play a critical role in training team members on phone system procedures and will take charge during emergencies, ensuring a safe and controlled environment. Reporting directly to the Director of Rooms, this role offers a leadership opportunity that influences both the guest experience and operational effectiveness. The hotel values inclusivity and encourages candidates from diverse backgrounds to apply, providing a supportive workplace where team members can grow and thrive. With competitive compensation, comprehensive benefits, uniform provisions, discounted stays, and robust training programs, Hotel Indigo fosters an enriching environment dedicated to employee success and guest satisfaction.